Nashville, TN April 11, 2016— Nashville-based Equinox Information Systems announced that Access One, a business technology and communications services provider offering a full range of hosted PBX, voice, data, managed IT, and cloud solutions, has selected and deployed the Protector fraud management system (FMS) from Equinox. As part of Access One’s commitment to award-winning customer service, they continually seek to improve their fraud management process. Their search to further automate their FMS efforts ended with Access One licensing the Protector solution. Currently processing hundreds of millions of call records per day, Protector is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud.
“At Access One, we strive to provide our customers with the absolutely best experience in the industry,” commented Matt Gray, Switch Engineer at Access One. “Equinox gives us the same personalized attention and care that we offer our customers, so it’s a pleasure to work with them. And their Protector system provides first-rate monitoring and detection tools that automatically alert us to and stop unwanted network events.”
The most installed FMS in the U.S., Protector, provides real-time fraud protection by instantly notifying analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, including the ability to automatically shut down activity when warranted. The web-based FMS also includes integrated case management tools to speed investigation and incident closure. Protector’s reputation is well earned, having saved carriers hundreds of millions of dollars in fraud losses last year alone.
“Equinox’s goal is to be the leading fraud management solution supplier to the telecom industry,” explained Equinox Executive Vice President, David West. “We are confident in Protector’s market-proven abilities to benefit Access One not only in loss mitigation, but also in employee productivity and customer satisfaction gains.”
Proudly headquartered in Chicago, Access One is a privately-held company that has been owned and operated by the same people since opening in 1993. Known for both unparalleled customer service and cutting-edge network, Access One provides growing businesses with a complete end-to-end communication solution for traditional and multimedia applications. From high-speed data and Internet to voice and integrated communications, colocation at secure data centers and managed IT support, Access One offer a complete portfolio of feature-rich products — each tailored to meet a specific business need. For more information, please visit http://www.accessoneinc.com/.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com.