Nashville, TN June 26, 2015 — Nashville-based Equinox Information Systems announced today that ACN—a global conglomerate providing telecommunications and essential home and business services to customers in 24 countries spanning North America, Europe, Asia, The Pacific and Latin America—has licensed the Protector fraud management system (FMS) from Equinox to mitigate the risk associated with VoIP telecommunication services. Equinox has been a trusted vendor to ACN since 2010 when ACN originally deployed the TeleLink solution for mediation and reporting. Based on their experience with the service and support Equinox provided, ACN turned to Equinox when they began their search for an automated system to supplement existing fraud mitigation programs already in place at the company. Protector is an automated FMS that monitors call and data usage records for real-time fraud detection, currently processing hundreds of millions of call records per day for its customers around the world.
“Our company’s experience with Equinox’s products and support has been great,” explained Ronald Burger, Credit & Collections Analyst at ACN. “They have been a trusted vendor who works closely with us to make sure we get the maximum benefit from the Protector application.”
“Protector is a mature, proven product that is continuously enhanced based on the feedback from current users and industry fraud groups. We are confident in its time-tested abilities,” commented Equinox Executive Vice President, David West. “More importantly, we are delighted to continue a relationship with the folks at ACN. They’ve grown and increased revenues year over year, and we are thrilled to be part of their future!”
The Protector application is the most installed fraud management system in the U.S. It provides real-time fraud protection by instantly notifying analysts when suspicious activity occurs, with higher risk incidents triggering more frequent alerts, including escalation alerts when warranted. Because Protector employs dynamic usage profiling and proprietary monitoring metrics to identify suspicious activity, it detects fraud schemes across all customer bases and call types. Protector’s reputation is well earned, having saved carriers hundreds of millions of dollars in fraud losses last year alone.
Founded in 1993, ACN is the world’s largest direct seller of telecommunications, energy, and other essential services for residential and business customers. ACN provides the services people need and use every day including phone service, wireless, energy, merchant services, television, security and automation and High Speed Internet. ACN operates in 24 countries with offices located throughout North America, Latin America, Europe, Asia and the Pacific. For information on ACN’s home-based business opportunity, visit www.acninc.com.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable telephony, wireless, wireline, rural independent, CLEC, and wholesale providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com.