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Armstrong Expands Use Of TeleLink To Perform Least Cost Routing

Nashville, TN
- January 2, 2013 - Nashville-based Equinox Information Systems announces that Armstrong Telephone Company has expanded their use of the TeleLink mediation and revenue assurance solution to include least cost routing functions. Armstrong Utilities offers voice service over its cable system, and Armstrong Telephone Company operates six independent telephone companies. Armstrong provides voice services in Ohio, West Virginia, Maryland, Pennsylvania, and New York. They have been using the TeleLink solution since 2010 to perform sophisticated reporting and invoice validation. Based on the success achieved with TeleLink over the previous years, Armstrong turned to Equinox for assistance with LCR functions.

TeleLink provides essential revenue management, expense management, and network management tools. Its primary purpose is to make usage data actionable, just as it does in the least cost routing (LCR) features Armstrong is using. TeleLink provides LCR functions via its Routing Assurance module, which includes automated tools for outputting least cost route guides (by jurisdiction and route parameter), performing optimal route calculations, and creating what-if cost scenarios for analyzing the cost-effectiveness and actual cost implications of inserting a new carrier into call routing. Although TeleLink has included LCR reports in previous versions, the system was significantly enhanced for Armstrong's specific project requirements.

"Our existing relationship with Equinox over the past few years is exactly why we chose them to develop the least cost routing tools for us," explained Tom Wilson, Director Telecom Traffic Management for Armstrong. "The new TeleLink tools will allow us to reduce costs in a number of ways—decreased labor costs through automation as well as providing lower operating costs via an apples-to-apples comparison of rates and routes across multiple carriers."

"TeleLink is designed to solve real-world business challenges, with the sole purpose of helping make telecom carriers more efficient and profitable," noted David West, Executive Vice President for Equinox. "These tools allow Armstrong to quickly and accurately analyze their route performance, making adjustments, when needed, to optimize call routing and minimize the expense associated with it."

About Armstrong
The Armstrong Group of Companies is an industry leader in telecommunications, security, and commercial real estate. A privately held, diversified corporation founded in 1946, the company is headquartered in Butler, Pennsylvania. Armstrong provides voice communication services through both its Armstrong Utilities Incorporated and Armstrong Telephone Company subsidiaries. Today, Armstrong provides voice services in Ohio, West Virginia, Maryland, Pennsylvania, and New York. These companies provide local and long distance services, digital calling features, and high speed internet. Armstrong's commitment to quality, reliable service and its investment in dedicated employees—many with more than 30 years of service—have positioned them as a leader in the telecommunications industry. For more information, visit www.agoc.com.

About Equinox
Founded in 1986, Equinox Information Systems provides software solutions to telecommunications customers worldwide. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. TeleLink is Equinox Information Systems' flagship mediation and revenue assurance platform. It mediates, enriches, and summarizes usage data, which it captures and presents for reporting and analysis functions. It also transforms the usage data for delivery to downstream B/OSS solutions. For more information about the company, its products, and staff, visit www.equinoxis.com.