Nashville, TN February 3, 2016—Nashville-based Equinox Information Systems today reports that BCM ONE, a Managed Solutions Provider (MSP) for business-class customers around the world, relies on the TeleLink platform to extract, filter, and store their usage data for extensive ad hoc reporting and mediation to their billing system.
Because of BCM One’s unique “product-agnostic” approach to bringing computing and communications together in a seamless, secure platform, they must easily and efficiently collect, enrich, and store data from multiple sources. TeleLink is a powerful mediation and usage analytics solution, with integrated reporting tools that provide unparalleled access to usage data historically and in real-time. By automating these functions in a single system, TeleLink cost effectively provides BCM One with the needed visibility to their communications usage records across their entire organization.
“TeleLink’s centralized data warehouse, allows us to store and analyze usage data, generate reports, and collectively deliver records from disparate systems to our billing system,” explained BCM One’s Billing Operations Manager, Cassandra Monroe. “The same personal, responsive support that Equinox provided during project startup continues after deployment to ensure we are getting maximum benefit from the system.”
TeleLink provides essential revenue management, expense management, and network management benefits. The system collects raw files, mediates and transforms them into actionable records, and stores the data for in-depth statistical and usage reporting. Currently supporting over 300 formats, TeleLink’s robust mediation capabilities compile and convert usage records from multiple network points into the required format for other operational support systems.
“TeleLink’s advanced usage analytics, mediation, and business assurance tools are currently safeguarding and optimizing revenue for providers and carriers across the entire spectrum of the telecom industry,” commented Equinox Executive Vice President David West. “In the past few years, we have expanded our reach into the Unified Communications as a Service (UCaaS) market, and we are thrilled to have BCM One join our growing list of customers in this segment.”
Founded as Business Communications Management in the heart of Manhattan more than 20 years ago, the company’s mission was simple: help business clients manage their multiple telecommunications solutions and vendors and provide the highest levels of service and technical support. Today, that mission remains but has an expanded scope: to provide a world class experience with every human interaction. The company is now known as BCM One to reflect: One source for truly integrated technology solutions that help make any organization’s entire technology and network environment function seamlessly and securely. One call for unmatched service and support. One trusted partner. To learn more, visit http://www.bcmone.com/ or follow them Twitter at https://twitter.com/bcm_one.
Since 1986, Equinox has helped telecom customers around the globe protect and optimize revenue. The company offers a full range of business assurance solutions that address profitability and network efficiency issues, including data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development. Equinox is an established solutions provider whose solutions are deployed in virtually every sector of telecom. For more information, visit www.equinoxis.com.