(NASHVILLE, TN) January 27, 2017 — Leading telecom solutions supplier Equinox Information Systems announced today that BVU Authority has expanded their licensing of the Protector fraud management system (FMS) to add the Case Manager Portal (CMP). Based in Bristol, VA, BVU provides electricity, water, wastewater, and fiber-optic telecommunication and information services to the City of Bristol, Virginia; Washington County, Virginia; Abingdon, Virginia; and Scott County, Virginia. BVU first formed a relationship with Equinox in 2011 when BVU licensed the Protector fraud management platform to monitor their AMA records. With this initiative, BVU is upgrading their implementation to include the CMP, allowing analysts to investigate alerts from browser-enabled devices for more efficient incident response time.
“BVU is committed to delivering safe, reliable services at the lowest possible cost to our customers,” commented John Fredericks, who is Network Engineer at BVU Authority. “As we’ve continued to grow our customer base, Protector directly supports this mission, and the service and support from everyone at Equinox is really excellent.”
Protector, the most installed fraud management system in the U.S., has a proven record of helping telecom companies combat even the newest fraud schemes. The system instantly notifies analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, including the ability to automatically shut down activity when warranted. Currently processing hundreds of millions of call records per day for customers worldwide, Protector has well earned its reputation by saving carriers hundreds of millions of dollars in fraud losses last year alone.
“We love our customers and work hard to earn their trust in our products and in our people,” explained David West, Executive Vice President of Equinox Information Systems. “We are thrilled that BVU continues to rely on the Protector fraud management system and has selected us for this most recent project.”
BVU OptiNet is a nonprofit division of BVU, launched in 2001, that provides telecommunication services to approximately 12,500 customers in areas around southwest Virginia. OptiNet is known for its pioneering work in municipal broadband throughout the area. BVU is acknowledged as the first municipal utility in the United States to deploy and all-fiber network offering the triple play of video, voice and data services. Offering digital cable, telephone service, and high-speed internet from a remote-area utility provider makes BVU exceptional, even on a global level. For more information, please visit http://bvu-optinet.com/index.php/about-us/corporate-history.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com.