(NASHVILLE, TN) August 30, 2017—Leading telecom business assurance solutions provider Equinox Information Systems is pleased to supply CTS Telecom with the Protector fraud management solution (FMS). Processing hundreds of millions of call records per day, the automated FMS is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud. For over a hundred years, CTS has supplied voice, Internet, and fiber optic high-speed data services to business customers throughout Southwest Michigan. Earlier this year, they selected Equinox for this business assurance project and has now deployed the FMS to monitor their Metaswitch traffic.
Director of IT Services at CTS Telecom, David Baker, had this to say about his experience with Equinox, “CTS has a long-standing tradition of providing the best customer service around. Protecting our customers and network from losses due to toll fraud is just another way we continue this mission. We selected Equinox as the result of an industry-wide search for a reliable, cost-effective FMS. Having dealt with the Equinox team, it’s clear they value excellent customer service as much as we do!”
The most installed FMS in the U.S., Protector provides real-time fraud protection by instantly notifying analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, including the ability to automatically shut down activity when warranted. The FMS also includes integrated browser-based case management tools to speed investigation and incident closure from any location. Protector’s reputation is well earned, having saved carriers hundreds of millions of dollars in fraud losses last year alone.
“Protector’s proven ability to detect and stop network attacks reduces financial loss and risk exposure. As an added benefit, telecom providers who deploy Protector also experience positive gains in customer satisfaction and employee productivity,” explained Equinox EVP David West. “We are honored that CTS Telecom entrusted us with this FMS project and welcome them as the newest Equinox customer.”
Serving communications needs for over 100 years, CTS Telecom Inc. is a provider of voice, Internet, and fiber optic high-speed data services for business customers throughout Southwest Michigan. To get more information about the company’s products and services, call (269) 746-4411 or visit them online www.ctstelecom.com. Their office is located at 13800 E. Michigan Ave, Galesburg, MI 49053.
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Besides fraud management, Equinox also offers data mediation, usage analytics, revenue/ expense management, routing assurance, network analysis, and custom application development solutions. The company currently serves every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more, visit www.equinoxis.com.