Nashville, TN March 13, 2014 — Nashville-based Equinox Information Systems reports that Wide Open West (WOW!), one of the nation’s leading providers of high-speed Internet, cable TV, and phone service, has deployed Protector as their fraud management system. WOW! and Equinox have had a relationship since 2011 when WOW! selected the TeleLink platform to perform reporting and usage analytics functions. Based on the success achieved with that product, as well as the positive customer service experience with Equinox, WOW! turned to them for a fraud management solution.
“At WOW!, we take great pride in the level of customer satisfaction and quality of services we offer. Because fraud directly affects revenue and can impact relations with our customers, fraud management is key to our continued success in these arenas,” explained Ryan Mitchell, Director, Telephone Engineering for Wide Open West. “No one delivers cost effective, dependable solutions better than Equinox; we knew who to call for help with this project.”
Protector is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud. It works by distinguishing communications fraud from legitimate customer usage in real time. Because Protector employs dynamic usage profiling and proprietary monitoring metrics to identify suspicious activity, it detects all types of fraud—even the newest schemes. Protector instantly notifies analysts when suspicious activity occurs, with higher risk incidents triggering additional, more frequent notifications and escalation alerts. The system also includes an integrated case management and investigation tool.
Equinox Executive Vice President, David West, had this to say, “With more than twenty-eight years’ experience in the telecom industry, Equinox has the skill and expertise needed to address the fraud mitigation challenges that today’s service providers and carriers face. We value the established relationship we have with WOW! and are honored they chose us to join them in this latest venture.”
About Wide Open West
WOW! is one of the nation’s leading providers of high-speed Internet, phone, and cable TV serving communities in Illinois, Michigan, Indiana, and Ohio since 1996, and in Kansas, South Dakota and the Southeast since 2012. The company is dedicated to delighting their customers with friendly, quality service at affordable prices. WOW! provides both residential and commercial services and is privately owned by Avista Capital Partners. For more information, visit www.wowway.com.
Equinox Information Systems offers a full range of business assurance solutions for the telecommunications industry and has served hundreds of customers worldwide since its founding in 1986. In that time, Protector has earned a reputation as the most reliable and affordable fraud management system on the market by saving carriers hundreds of millions of dollars in fraud losses. Besides fraud management, the company also offers solutions in areas critical to profitability and network efficiency, including mediation, usage analytics, routing assurance, and custom application development. For more information about the company, its products, and staff, visit www.equinoxis.com.