Nashville, TN October 13, 2015 - Nashville-based Equinox Information Systems announces that FairPoint Communications, Inc. (Nasdaq: FRP), a leading provider of advanced communications technology in northern New England, recently expanded licensing for the TeleLink usage analytics solution to include reports to comply with the FCC's requirements for rural call completion reporting. The TeleLink platform gives carriers access their usage data in an actionable way, allowing them to perform in-depth analysis of individual events as well as network traffic trends for a wide variety of business decisions. FairPoint has been using TeleLink to generate a variety of ad hoc reports, including requested subpoena data, since originally licensing the system in 2013. They will now also be able to collate and output the FCC-required rural call report template directly from TeleLink.
Equinox has been a trusted vendor to FairPoint Communications since 2008 when they first began using Equinox's fraud management system (Protector). Based on their existing relationship and support during the initial Protector project, FairPoint contacted Equinox when looking to replace a reporting system in 2013. At that time, they licensed the TeleLink solution for its ability to retrieve, aggregate, summarize, and report upon usage data historically and in real-time. The tool's built-in reporting tools and centralized data warehouse resulted in increased efficiency across all aspects of this process. When the need for FCC compliance arose, FairPoint turned once again to Equinox to create the required summary and detail reports on rural completion statistics.
Tom Nolting, Vice President - Financial Operations at FairPoint Communications, commented on this latest project by saying, "Based on the Protector implementation, we knew Equinox turned out cost effective solutions that produced results. More importantly, we experienced just how serious the entire Equinox team took their commitment to customers. As a result, we turned to their team first for an advanced reporting solution to meet our initial subpoena and subsequent compliance requirements."
"At Equinox, we take great pride in our reputation, which is built on a foundation of repeatedly exceeding customer expectations," explained Equinox Executive Vice President David West. "Every member of the Equinox team is hard working and dedicated to helping our customer's businesses succeed. We are grateful for the opportunity to serve FairPoint once again."
Protector, the most installed fraud management system in the U.S, distinguishes communications fraud from legitimate customer usage to help combat even the newest fraud schemes. Protector's reputation is well earned, saving carriers hundreds of millions of dollars annually in fraud losses. TeleLink solves business assurance challenges by making usage data actionable. Its advanced usage detail analytics, call reconciliation, invoice reconstruction, routing assurance, and margin analysis tools provide essential revenue management, expense management, routing assurance, and network management benefits.
FairPoint Communications, Inc. (Nasdaq:FRP) provides advanced data, voice and video technologies to single and multi-site businesses, public and private institutions, consumers, wireless companies and wholesale re-sellers in 17 states. Leveraging an owned, fiber-core Ethernet network—including more than 16,000 route miles of fiber in northern New England-FairPoint has the network coverage, scalable bandwidth and transport capacity to support enhanced applications, including the next generation of mobile and cloudbased communications, such as small cell wireless backhaul technology, voice over IP, data center colocation services, managed services and disaster recovery. For more information, visit www.FairPoint.com.
Equinox Information Systems has been helping telecom customers around the globe protect and optimize their revenue since 1986. The company offers a full range of business assurance solutions that address profitability and network efficiency issues, including data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development. To learn more about the company, its staff, and products, go to www.equinoxis.com.