Nashville, TN - February 6, 2012 - Tennessee-based Equinox Information Systems announced that Horry Telephone Cooperative (HTC), a South Carolina-based telecommunications service provider, has implemented Protector, Equinox's flagship fraud management system and has upgraded to the latest version of TeleLink, Equinox's mediation and analytics platform.
A customer for more than eight years, HTC selected the TeleLink mediation system to automate its usage record transmission process. As a testimony to the reliability and quality of TeleLink, HTC decided to upgrade to TeleLink 5. Based on HTC's previous experience with Equinox's software solutions, the upgrade to TeleLink 5 was followed closely by the selection of Protector.
"Depth of experience, attention to detail, and quality support are key reasons why HTC continues to work with Equinox on software development projects," commented Jim Forbes, Director - Information Services at HTC. "Protector allows us to now take a proactive approach in fraud detection. With the many new features in TeleLink, HTC has even more sophisticated tools for managing our usage data and analyzing network traffic and cost. "
TeleLink is Equinox's mediation and revenue assurance platform that integrates with all switch types, prepares usage and call data for use by downstream operational support systems (OSS), and monitors network performance and activity in detail. By enriching and converting usage records, TeleLink also provides powerful reporting capabilities. Protector provides real-time fraud protection by identifying suspicious and/or fraudulent activity. It does so by monitoring usage records for instances in which actual usage varies from expected usage as defined by a number of configurable metrics.
"Our relationship with HTC has stood the test of time because we continue to deliver reliable software systems that produce results in addition to providing customer support that goes beyond the call," said David Ledbetter, Equinox's National Sales Director. "We are committed to the success of our customers, including helping them protect their bottom line. We accomplish this task by providing industry-leading fraud management and mediation tools, just as we did for HTC."
About Horry Telephone Cooperative (HTC)
HTC, Inc. is the nation's largest telecommunications cooperative. Founded in 1952, HTC celebrates nearly 60 years of service to the community as a local communications leader. HTC offers local telephone service, long distance, Digital Wireless, Digital Cable, High-Speed Internet Access, and advanced business services such as Remote Recovery Services, Local Area Network (LAN) and Wide Area Network (WAN) design, firewall, and Virtual Private Network (VPN) security. HTC also offers HTC Bluewave, a state-of-the-art fiber optic network that delivers unparalleled bandwidth for extremely high-speed Internet access and data transmittal, 100 percent digital cable TV video, and traditional voice service through a single delivery point to a customer's home. For further information, visit www.htcinc.net.
Founded in 1986, Equinox Information Systems is a global provider of software solutions for hundreds of telecommunications customers worldwide. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information, visit www.equinoxis.com.