Login   |   Contact Us   |   blogicon

Home / Our News & Events / News / Lumos Networks Chooses Equinox's Pr...

Lumos Networks Chooses Equinox's Protector For Automated Fraud Management

Nashville, TN - December 5, 2012 - Nashville-based Equinox Information Systems announced that Lumos Networks, a leading fiber-based service provider to the Mid-Atlantic region, has licensed the Protector fraud management system to monitor their entire network for toll fraud. The threat of fraud is ever present in the telecommunications industry. The increased number of access points and ease of obtaining downloadable hacking software make the proposition of telecom fraud all the more inviting to fraudsters. Protector is widely recognized as the industry's most reliable and affordable tool for defending against telecommunications fraud.

Lumos Networks knows the importance of long-term customer relationships, reliability, and accountability. They are committed to their customers' business success. Saving money and passing the savings on to their customers is one demonstration of that commitment. That's why Lumos Networks selected the Protector fraud management system (FMS). Protector has proven its ability to detect and address the various hacking iterations over its 24 years on the market. In that time, the system's automated notification and escalation features have saved carriers billions of dollars in fraud losses.

"Our vision is to lead the market in terms of products and customer responsiveness, providing excellent service for our customers," explained Craig Drinkhall, Vice President – Product Management and Engineering for Lumos Networks. "We are confident that using Protector will allow us to further protect our customers from communications fraud, help us reduce expense related to fraud losses, and improve productivity."

Protector is an automated fraud management solution that currently processes over one billion records per day for its customers. Protector provides a proactive approach to distinguishing communications fraud from legitimate usage to help combat even the newest fraud schemes. Rather than hardcoding or targeting a specific fraud type or method, Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained. Protector instantly notifies analysts when suspicious activity occurs and uses a weighted scoring algorithm to determine the fraud risk of each violation. Protector also includes integrated case management tools to aid in investigation of suspicious events.

"Because of fraud's direct effect on revenue, fraud management is an essential component of a service provider's business strategy," commented David Ledbetter, National Sales Director for Equinox Information Systems. "Protector notifies Lumos Networks when communications fraud is occurring on their network. This real-time alert allows costly fraud to be stopped quickly to help Lumos protect their network as well as their customers."

About Lumos Networks
Lumos Networks is a fiber-based service provider in the Mid-Atlantic region serving carrier, business, and residential customers over a dense fiber network offering data, voice, and IP services. With headquarters in Waynesboro, VA, Lumos Networks serves Virginia, West Virginia and portions of Pennsylvania, Kentucky, Ohio, and Maryland over a 5,800 route-mile fiber network. Detailed information about Lumos Networks is available at www.lumosnetworks.com.

About Equinox
Equinox Information Systems offers a full range of business assurance solutions for the telecommunications industry and has served hundreds of customers worldwide since 1986. In that time, Protector has earned a reputation as the most reliable and affordable fraud management system on the market by saving carriers billions of dollars in fraud losses. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information about the company, its products, and staff, visit www.equinoxis.com.