Nashville, TN April 8, 2016— Nashville-based Equinox Information Systems reported today that ShoreTel, Inc., one of the largest providers of cloud, premises-based and hybrid business telephony and unified communications (UC) solutions, has expanded its licensing of the Protector fraud management system (FMS) to add the Case Manager Portal (CMP) application. CMP’s streamlined web tools allow analysts to investigate alerts and research fraud incidents from any browser-enabled device for even more efficient response time.
Equinox initially established a relationship with ShoreTel in 2009 when they deployed the automated Protector fraud management system (FMS) to identify suspicious, abusive, or otherwise fraudulent activity. As part of the company’s ongoing FMS efforts, ShoreTel not only deployed the Protector system, but also became an active participant in Equinox’s annual fraud symposium. Based on the positive results achieved with Equinox, ShoreTel recently added the CMP application to their fraud management arsenal.
Slava Kosoy, Manager of System Engineering (VOIP) at ShoreTel explained, “The Equinox team is a real pleasure to work with and very responsive to our needs. At ShoreTel, we not only provide our customers technologically advanced solutions, but we also offer them flexible choices that can adapt to changing needs. Equinox truly understands and supports this mission.”
Protector, the most installed fraud management system in the U.S., is a comprehensive, scalable solution that distinguishes communications fraud from legitimate customer usage to help combat even the newest fraud schemes. Currently processing hundreds of millions of call records per day for customers worldwide, Protector has well earned its reputation as the most reliable and cost-effective solution on the market by saving carriers hundreds of millions of dollars in annual fraud losses.
“We have enjoyed working with ShoreTel these past 7 years and are pleased with their continued trust in Equinox,” commented Equinox Executive Vice President, David West. “The enhancements we made as part of this most recent project clearly demonstrate our ability to meet the evolving needs of our customers.”
Equinox Information Systems has served hundreds of telecommunications customers worldwide since its founding in 1986. The company’s revenue assurance, fraud management, mediation, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable telephony, wireless, wireline, rural independent, CLEC, and wholesale providers around the globe. To learn more, visit www.equinoxis.com.