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TelEm Group Licenses Fraud Management Solution from Equinox


Nashville, TN August 26, 2013 — Nashville-based Equinox Information Systems reports that TelEm Group of Companies, the incumbent telecommunications provider on the Dutch Caribbean island of Sint Maarten, has licensed the Protector fraud management solution (FMS). Because of fraud's direct effect on revenue, as well as the drain on resource hours required to fight it, fraud management is an essential component of TelEm's business strategy. The Protector fraud management system from Equinox provides a proactive approach to distinguishing communications fraud from legitimate usage to help combat even the newest fraud schemes.

“Based on our previous experience with fraud, we evaluated a number of vendors for this project,” stated Lisa-Maria Schalkwijk, TelEm's Manager Accounts Payable & Revenue Assurance. “Protector is a well-known name in the telecom industry, but seeing the system in action and getting a referral from an existing system user was certainly a deciding factor in our decision to select Equinox.”

Rather than hardcoding or targeting a specific fraud type or method, Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained. Protector instantly notifies analysts when suspicious activity occurs and uses a weighted scoring algorithm to determine the fraud risk of each violation. Protector also includes integrated case management tools to aid in investigation of suspicious events. Protector currently processes hundreds of millions of call records per day for its customers.

“Protector is widely recognized as the most reliable and affordable FMS. Through visiting with one of our customers who is using the system, TelEm was able to get a sense of Protector's effectiveness and ease of use,” explained David West, Executive Vice President for Equinox Information Systems. “We are proud to add TelEm to our growing list of international Protector customers.”

About TelEm
The Sint Maarten Telecommunications Group of Companies has operated as a government owned entity with a Managing Director and Supervisory Board of Directors since 1996. They are the incumbent telecommunications provider on the island of Sint Maarten, offering a full range of fixed, mobile, and international telephony services as well as local and international data services to residential and business customers. TelEM is an important pillar to the St. Maarten economy, providing a vital global link to one of the most cosmopolitan islands in the Caribbean. For further information about the company's staff, products, and services, visit: http://telemgroup.an.

About Equinox
Equinox Information Systems offers a full range of business assurance solutions for the telecommunications industry and has served hundreds of customers worldwide since 1986. In that time, Protector has earned a reputation as the most reliable and affordable fraud management system on the market by saving carriers hundreds of millions of dollars in fraud losses. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information about the company, its products, and staff, visit www.equinoxis.com.