Nashville, TN August 22, 2013 — Nashville-based Equinox Information Systems announced that TelNet Worldwide (TelNet) has licensed the TeleLink mediation solution after having successfully used Protector—the company's fraud management system—for several years. TelNet is a next-generation provider of essential business communications products and services based in Troy, Michigan. TelNet originally licensed Protector in late 2010 to identify and defend against communications fraud. Based on this relationship and experience with Equinox, TelNet turned to them when they needed a more robust mediation platform to meet the demands of their growing business.
TeleLink's primary purpose is to make usage data actionable. TeleLink collects, ensures the integrity of, stores, analyzes, and reports on usage data from any switch or off-net source, including disparate data sources. The system streamlines and automates the flow of usage data as it travels from the switching platform to billing and other downstream OSS processes. In this case, TelNet will use TeleLink to automate the management and filtering of records going to the billing system. TeleLink will extract, enrich, and store all usage records in a data warehouse, which allows TelNet to track individual records through the billing mediation process, perform detailed usage analytics, generate traffic reports, and conduct revenue assurance audits to verify that the billing system is creating billing records for every billable call as well as validate trading partner carrier usage.
“Deploying Protector across our switched network has been a key element in our overall fraud prevention strategy, significantly improving savings opportunities,” explained TelNet Vice President, Rick Riordan. “The return on investment and our positive experience with the Equinox support team made them a clear choice for this mediation system project.”
“Above all else, we value the relationships with have with our customers,” noted David West, Executive Vice President for Equinox Information Systems. “We're here for the long haul, to help companies maximize their revenue optimization and expense management efforts. We're pleased to have served TelNet in this capacity and look forward to working with them for many more years to come.”
About TelNet Worldwide
Headquartered in Troy, Michigan, TelNet Worldwide, Inc. is a full-service provider of essential business communications products and services, including voice, data, Internet, and connectivity services. TelNet's customer-focused professionals, fully redundant network, and innovative solutions empower businesses to improve productivity and performance. For more about TelNet, visit www.telnetww.com.
Founded in 1986, Equinox Information Systems is a global provider of software solutions for hundreds of telecommunications customers worldwide. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information, visit www.equinoxis.com.