Nashville, TN September 24, 2013 — Nashville-based Equinox Information Systems announced that Velocity Networks, a business grade voice and data solutions provider headquartered in Southern California, has licensed the Protector fraud management system offered by Equinox. Telecom fraud occurs when an individual or company uses telecommunication services without paying for them. This type of fraud directly affects revenue, which is why fraud management is an essential component of a service provider's business strategy. Protector is widely recognized as the industry's most reliable and affordable tool for combatting telecom and communications fraud.
“Like many Hosted VoIP providers, we've been targeted by fraudsters, so it's no surprise that we take fraud prevention very seriously,” explained Theresa Kammermeier, Director of Ops & Engineering at Velocity Networks. “Based on their reputation, we turned to Equinox for a fraud management solution. Less than one month after going live with the Equinox Protector system, we have already realized a return on our investment! Protector enabled us to proactively identify and stop fraudulent activity, avoiding what otherwise could have been a significant loss.”
Protector's primary function is to distinguish communications fraud from legitimate customer usage to help combat even the newest fraud schemes. Rather than hardcoding or targeting a specific fraud type or method, Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained. Protector instantly notifies analysts when suspicious activity occurs and uses a weighted scoring algorithm to determine the fraud risk of each violation. The score determines when notifications are sent, with higher scores triggering additional, more frequent notifications, including escalation alerts.
According to Equinox Executive Vice President, David West, “Velocity Networks has already experienced the benefits of Protector's real-time alerts first hand. Having Protector in place allowed them to rapidly identify and shut down fraud while avoiding a costly hit to their bottom line. We are pleased to begin this relationship with Velocity Networks and look forward to assisting in their fraud management efforts for years to come.”
About Velocity Networks
Velocity Networks is a leading provider of Business VoIP services including Hosted PBX, SIP Trunking, Wholesale VoIP, Hosted Call Center, and broadband services. The company helps businesses increase their business productivity and reduce the costs associated with Information Technology. For more information about Velocity Networks and the services they provide, please visit www.vel.net.
Founded in 1986, Equinox Information Systems is a global provider of software solutions for hundreds of telecommunications customers worldwide. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information, visit www.equinoxis.com.