(NASHVILLE, TN) November 10, 2016—Leading telecom business assurance solutions provider Equinox Information Systems reports that Wave, a gigabit fiber and broadband services company, has deployed the Protector fraud management solution (FMS) from Equinox. Processing hundreds of millions of call records per day, the automated FMS is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud. Wave selected Equinox earlier this year as part of a project to further fortify their existing FMS processes.
When asked to comment on his experience with Equinox, Wave Voice Network Engineer Ernie Keller had this to say, “Our initial decision to deploy Protector stemmed from its ability to alert us to all types of fraud, especially since we serve multiple market segments and are actively growing our network. The support and training we received from Equinox throughout the project has been exceptional.”
The most installed FMS in the U.S., Protector, provides real-time fraud protection by instantly notifying analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, including the ability to automatically shut down activity when warranted. The FMS also includes integrated case management tools to speed investigation and incident closure. Protector’s reputation is well earned, having saved carriers hundreds of millions of dollars in fraud losses last year alone.
“Our work with hundreds of service providers has not only proven Protector’s ability to detect and stop network attacks, which reduce financial loss and risk exposure, but implementing Protector has also shown positive results in employee productivity, and customer satisfaction,” explained Equinox EVP David West. “We are excited to welcome Wave as a new Equinox customer and look forward to assisting them with their fraud management efforts!”
Wave is a gigabit fiber and broadband services provider for West Coast business and residential customers. Wave delivers a range of solutions for businesses, including custom fiber networks, high capacity Internet access, data transport, voice services, and colocation hosting. Wave also serves residential customers with high speed internet, TV programming and phone services. For more information, visit http://gowave.com.
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Besides fraud management, Equinox also offers data mediation, usage analytics, revenue/expense management, routing assurance, network analysis, and custom application development solutions. The company currently serves every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more, visit www.equinoxis.com.