Nashville, TN - January 4, 2012 - Nashville-based Equinox Information Systems announced that Wide Open West (WOW!) continues to rely on TeleLink as an integral part of their business assurance strategy. TeleLink is a mediation and revenue assurance software system that integrates with most communication networks. WOW!, a competitive high-speed Internet, cable television, and telephone service provider, selected and installed TeleLink earlier in 2011. Based on the success of that deployment, WOW! tapped TeleLink for additional operational measurement (OM) and web-facing reporting capabilities recently.
"TeleLink allowed us to upgrade and consolidate our mediation and reporting solutions in one system," explained Ryan Mitchell, Sr. Manager – Telephony Network, A&P for Wide Open West. "TeleLink's report capabilities allow us to spot potential problems on the network more quickly. Additionally, the level of support we encountered at Equinox was a key factor in our decision to install TeleLink."
TeleLink is a single system that controls the flow, format, and final destination of usage records. TeleLink also provides powerful reporting capabilities by enriching and converting usage records. After the initial TeleLink installation, WOW! increased the volume of records they processed in TeleLink, invested in the OM Reporting module, and expanded access to reports via TeleLink's web portal.
"Our relationship with WOW! demonstrates our customer commitment and partnership approach," commented David Ledbetter, National Sales Director for Equinox. "Several aspects of TeleLink were customized to maximize the value of the software for WOW!"
About Wide Open West
WOW! is one of the nation's leading providers of high-speed Internet, phone, and cable TV serving communities in Illinois, Michigan, Indiana, and Ohio since 1996. The company is dedicated to delighting their customers with friendly, quality service at affordable prices. WOW! provides both residential and commercial services and is privately owned by Avista Capital Partners. For more information, visit www.wowway.com.
Founded in 1986, Equinox Information Systems is a global provider of software solutions for hundreds of telecommunications customers worldwide. Providing a full range of software applications, which are backed by exceptional customer support, the company offers solutions in areas critical to profitability and network efficiency, including revenue assurance, fraud management, mediation, network analysis, and custom application development. For more information, visit www.equinoxis.com.