Last fall, Joe Herron experienced a ruptured disc that required surgical intervention. The procedure left him temporarily incapacitated and heavily dependent on others for daily tasks. During his recovery, he reflected on the importance of family and support systems — his family provided loving care, while his colleagues at Equinox demonstrated remarkable understanding and flexibility. Technology allowed him to remain connected and gradually return to work from home.
That personal experience resonated deeply when the world faced its own unprecedented health crisis just months later.
The parallel is real: we all have restrictions, many of us are isolated, and the uncertainty is unsettling. In the telecommunications industry, this period has also brought unique network challenges — reduced call volumes, longer call durations, changing trunk requirements, and, unfortunately, increased fraudulent activity.
Through it all, Equinox is here. Just as a support system saw Joe through his recovery, Equinox is part of your extended family — ready to support the Protector and TeleLink communities through these difficult times. We monitor your systems, respond to your calls, and work alongside you to keep your network running cleanly and efficiently.
We are honored that you allow us to be part of your extended family. We've got your back.