NASHVILLE, TN — July 20, 2004 — Excell Agent Services, L.L.C., an outsource call center based in Tempe, Arizona, has licensed and installed TeleLink from Equinox Information Systems. The software converts call detail record (CDR) data from SQL database format into EMI format, helping providers automate data flow and ensure integrity.
Jerry Brown, Director of Technology Planning for Excell Agent Services, stated: "Our criteria was to partner with a proven company that had extensive experience helping telephone companies to more efficiently process CDR data." He noted that TeleLink eliminated the need for internal development and maintenance costs.
TeleLink reduces complexity in multi-vendor networks, enabling companies to maximize revenue and reduce operational costs. The system features a graphical interface allowing non-technical users to establish business rules for filtering and converting CDR data.
David West, Executive Vice President of Equinox, remarked: "Drawing on our experience with other telecom companies, and our knowledge of EMI formats, we were able to quickly and easily deliver the solution they needed."
About Equinox Information Systems
Founded in 1986, Equinox Information Systems is a global telecommunications software provider offering solutions in mediation, fraud detection, CDR administration, and network management. For details, visit equinoxis.com or call (615) 612-1200.