NASHVILLE, TN — July 20, 2004 — Nashville-based Equinox Information Systems announced that Excell Agent Services, L.L.C., an outsource call center based in Tempe, Arizona, has licensed and installed TeleLink. The software solution enables Excell to convert call detail record (CDR) data from SQL database format into EMI format.
Jerry Brown, Director of Technology Planning for Excell Agent Services, stated: "Our criteria was to partner with a proven company that had extensive experience helping telephone companies to more efficiently process CDR data."
The TeleLink solution reduces the complexity of multi-vendor networks, allowing companies to maximize revenue and reduce operational costs. Non-technical users can establish business rules for filtering and converting CDR data through a graphical interface, with automated audit reports simplifying verification.
David West, Executive Vice President of Equinox, commented: "Drawing on our experience with other telecom companies, and our knowledge of EMI formats, we were able to quickly and easily deliver the solution they needed."
About Excell Agent Services
Excell Agent Services, L.L.C., headquartered in Tempe, Arizona, is an outsource call center offering directory assistance and enhanced services. The company's operators handle approximately 600,000 directory assistance calls daily across North American call centers.
About Equinox Information Systems
Founded in 1986, Equinox Information Systems provides software solutions for telecommunications, including mediation, fraud detection, CDR administration, and network management applications. To learn more, visit equinoxis.com or call (615) 612-1200.