NASHVILLE, TN — April 8, 2016 — Equinox Information Systems announced today that ShoreTel has licensed the Protector fraud management system (FMS) including the Case Manager Portal (CMP). ShoreTel is a leading provider of business communication solutions, delivering unified communications platforms to enterprises and service providers worldwide.
Protector provides ShoreTel with real-time, automated monitoring of their network for fraudulent call activity. The Case Manager Portal extends Protector's capabilities with a web-based interface for managing and tracking fraud cases — giving fraud analysts a centralized workspace for opening, monitoring, and resolving fraud incidents, with all supporting documentation and case history organized in a single system.
The combination of Protector and the Case Manager Portal gives ShoreTel a comprehensive fraud management capability that covers both real-time detection and systematic case management — addressing the full lifecycle of a fraud event from initial alert through resolution and documentation.
About Equinox Information Systems
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars in fraud losses annually. To learn more, visit equinoxis.com or call (615) 612-1200.