Southwest Michigan Voice and Fiber Carrier Adds Automated Fraud Protection

NASHVILLE, TN — August 30, 2017 — Leading telecom solutions provider Equinox Information Systems announced today that CTS Telecom has deployed the Protector fraud management system (FMS). CTS Telecom is a Southwest Michigan-based provider of voice, internet, and fiber communications services for both business and residential customers in the region.

Protector is an automated fraud management system that monitors call and data usage records for real-time fraud detection. The system provides immediate notification of suspicious events, robust case investigation tools, and the ability to shut down unwanted activity at the switch. With Protector in place, CTS Telecom gains an intelligent, automated layer of protection for its network and customers — reducing the risk and financial impact of telecom fraud.

"Equinox's Protector system is exactly what we needed to take our fraud management to the next level. We are confident that Protector will help us better protect our network and our customers from the ever-growing threat of telecom fraud."
— David Baker, Director, CTS Telecom

CTS Telecom serves communities across Southwest Michigan with a range of voice and data services. As the telecom landscape evolves and fraud schemes grow more sophisticated, carriers of all sizes are increasingly turning to automated solutions like Protector to stay ahead of fraudsters and protect their bottom line.

"We are delighted to welcome CTS Telecom to the growing Equinox customer family. CTS is an outstanding regional carrier committed to serving its customers well, and Protector will give them the automated fraud detection capabilities they need to do exactly that. We look forward to a long and productive relationship."
— David West, Executive Vice President, Equinox Information Systems

About Equinox Information Systems
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars in fraud losses annually. To learn more, visit equinoxis.com or call (615) 612-1200.