Equinox Information Systems, a leading software solutions provider to the telecommunications industry, is pleased to assist ACN with another project. The firm processes over 2 billion records daily for providers worldwide and has been deploying applications that help telecom companies stop fraud, mediate usage data, manage expense, and optimize revenue since 1986. ACN—a global conglomerate providing telecommunications and essential home and business services to customers in 26 countries—recently turned to Equinox for additional reporting on new network traffic as well as mediating records from their existing network to a new billing system.
ACN has trusted Equinox as their business assurance solutions vendor since 2010 when Equinox originally deployed the TeleLink platform for mediation and reporting. Based on the positive outcome of that venture, ACN identified Equinox as the frontrunner in their 2015 search for an automated fraud management system (FMS), ultimately choosing Equinox to deploy Protector to supplement fraud mitigation programs already in place at ACN. In 2020, ACN reached out to Equinox for help reporting on additional network traffic and delivering data from a dozen different switches to new downstream targets and billing systems. Both items were accomplished using TeleLink.
Tony Tohme, Director Billing at ACN, stated: "TeleLink has a proven track record for expertly handling data from multiple different sources" and formatting it for delivery to necessary systems. Based on their decade-long working relationship, ACN knew they could rely on Equinox to accomplish these objectives swiftly.
TeleLink's mediation engine accepts records from multiple network sources and formats them for delivery to billing and operational support systems. As TeleLink processes these records, it compiles a searchable data warehouse, enabling extensive reporting and analysis. The Protector FMS application monitors call and usage records to detect unwanted events and automatically shut down activity. Protector currently processes hundreds of millions of call records daily and saves carriers hundreds of millions in fraud losses annually.
David West, Equinox Executive Vice President, remarked: "TeleLink and Protector are extensible applications, so they can quickly and cost-effectively accommodate changes" in the evolving telecom industry. Equinox remains pleased to support ACN's expansion.