Christi Vanoye, Equinox's implementation and training coordinator, travels extensively throughout the United States and internationally to provide onsite training for new clients. Her goal is clear: "Our goal is to help solve real-world telecom business issues affordably and reliably."
Successful implementation requires early preparation. That means reviewing call record formats and understanding each customer's specific business processes before installation begins. Walking in unprepared is not an option when carriers depend on these systems to run their networks.
The implementation process involves three stages: initial consultation, onsite product installation coupled with hands-on training for system administrators, and functional training for end users. Christi walks administrators through account setup and system configuration, ensuring they understand not just the mechanics but the reasoning behind each step.
Post-implementation support continues through Equinox's dedicated team, with additional training provided when customers hire new staff or need updates on industry best practices. For Protector, Equinox's fraud management solution, she recommends customers regularly update holiday settings — fraudsters exploit the gaps that appear when businesses go into holiday mode.
As for where she hasn't been: Hawaii remains the one U.S. state where she has yet to conduct onsite training. Hopefully that oversight will be corrected soon.
About the Author — Amy Oldham works in Corporate Communications at Equinox Information Systems. To learn more about Equinox, visit equinoxis.com or call (615) 612-1200.