In baseball, the Triple Crown is awarded to a player who leads the league in three statistical categories simultaneously: batting average, home runs, and runs batted in. It is one of the rarest and most celebrated achievements in the sport. At Equinox, we believe 2013 was our own Triple Crown year — achieved through a twenty-five percent increase in software sales, a tenfold increase in processing capability, and the twenty-seventh straight year of turning a profit.
The company welcomed numerous new customers in 2013, including Cox Communications, C-Spire, Inteliquent, RingCentral, and others, joining established clients like Comcast and AT&T Mobility across Equinox's 28-year history.
A major achievement involved enhancing TeleLink, Equinox's revenue assurance platform, to process a billion xDRs a day. The platform handles reading, enriching, summarizing, and storing records for network analysis, billing audits, and compliance purposes, while offering meaningful cost efficiency advantages for carriers.
Customer feedback drove meaningful improvements to the routing assurance platform as well. Route modeling and LCR reports helped clients optimize carrier routing decisions — translating directly into bottom-line improvements.
The year concluded with incorporating FCC-mandated Rural Call Completion reporting into TeleLink, ensuring customers had the tools needed to meet new regulatory requirements without disruption.
Beyond the financial metrics, the priority remains unchanged: maintaining Equinox as an excellent workplace while serving quality customers. That combination — engaged employees and valued customers — is what makes years like 2013 possible.
About the Author — Byron Middendorf is CEO of Equinox Information Systems. To learn more about Equinox, visit equinoxis.com or call (615) 612-1200.