NASHVILLE, TN — February 6, 2012 — Tennessee-based Equinox Information Systems announced that Horry Telephone Cooperative (HTC), a South Carolina-based telecommunications service provider, has implemented Protector, Equinox's flagship fraud management system and has upgraded to the latest version of TeleLink, Equinox's mediation and analytics platform.
A customer for more than eight years, HTC selected the TeleLink mediation system to automate its usage record transmission process. As a testimony to the reliability and quality of TeleLink, HTC decided to upgrade to TeleLink 5. Based on HTC's previous experience with Equinox's software solutions, the upgrade to TeleLink 5 was followed closely by the selection of Protector.
"Depth of experience, attention to detail, and quality support are key reasons why HTC continues to work with Equinox" on software projects, according to Jim Forbes, Director of Information Services at HTC. He noted that "Protector allows us to now take a proactive approach in fraud detection."
TeleLink is Equinox's mediation and revenue assurance platform that integrates with all switch types, prepares usage and call data for use by downstream operational support systems (OSS), and monitors network performance and activity in detail. By enriching and converting usage records, TeleLink also provides powerful reporting capabilities. Protector provides real-time fraud protection by identifying suspicious and/or fraudulent activity through monitoring usage records for instances where actual usage varies from expected usage as defined by configurable metrics.
David Ledbetter, Equinox's National Sales Director, emphasized the company's commitment to customer success through "industry-leading fraud management and mediation tools."
About Horry Telephone Cooperative (HTC)
HTC, Inc. is the nation's largest telecommunications cooperative. Founded in 1952, HTC provides local telephone service, long distance, Digital Wireless, Digital Cable, High-Speed Internet Access, and advanced business services including Remote Recovery Services, LAN and WAN design, firewall, and VPN security. HTC also offers HTC Bluewave, a fiber optic network delivering high-speed Internet access, digital cable TV, and voice service.
About Equinox Information Systems
Established in 1986, Equinox Information Systems supplies software solutions for telecommunications companies globally, specializing in revenue assurance, fraud management, mediation, and network analysis. To learn more, visit equinoxis.com or call (615) 612-1200.