NASHVILLE, TN — March 13, 2014 — Wide Open West (WOW!), a major provider of Internet, cable TV, and phone services, has implemented Protector as their fraud management system. The companies have collaborated since 2011 when WOW! first adopted Equinox's TeleLink platform for reporting and usage analytics.
Ryan Mitchell, Director of Telephone Engineering at WOW!, stated: "fraud management is key to our continued success" and praised Equinox for delivering "cost effective, dependable solutions."
Protector is an automated fraud management solution that currently processes hundreds of millions of call records per day for its customers. The system provides a proactive approach to distinguishing communications fraud from legitimate usage, helping combat even the newest fraud schemes. Rather than hardcoding or targeting a specific fraud type or method, Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained. Protector instantly notifies analysts when suspicious activity occurs and uses a weighted scoring algorithm to determine the fraud risk of each violation. The platform also includes integrated case management tools to aid in investigation of suspicious events.
David West, Equinox Executive Vice President, noted the company's twenty-eight years of experience in the telecom industry and expressed appreciation for WOW!'s partnership.
About Wide Open West
WOW! serves communities across Illinois, Michigan, Indiana, Ohio, Kansas, South Dakota, and the Southeast, offering residential and commercial Internet, cable television, and phone services since 1996.
About Equinox Information Systems
Founded in 1986, Equinox Information Systems provides business assurance solutions for telecommunications, with Protector recognized as the most reliable and affordable fraud management system on the market. To learn more, visit equinoxis.com or call (615) 612-1200.