NASHVILLE, TN — October 1, 2014 — Nashville-based Equinox Information Systems announced several significant company milestones in September 2014, marking the beginning of the organization's 29th year of operation. Founded in 1986 by Wayne Lowe and Byron Middendorf, the company prioritizes employee welfare and family considerations as central to its business philosophy.
The company reached a historic achievement by signing its 350th customer. Rather than relying on extensive advertising campaigns, Equinox depends on personal referrals and customer recommendations for business growth. The organization attributes its success to consistently exceeding customer expectations.
Recent survey results demonstrated strong customer satisfaction metrics, with 97% of respondents indicating they would recommend Equinox products to colleagues and 87% rating the support team as "Extraordinary." Additionally, over 40% of customers utilize both of the company's product lines: Protector (fraud management) and TeleLink (mediation and usage analytics).
David West, Executive Vice President, stated: "Surpassing milestones such as total numbers of customers, net promoter score, and repeat business is an exciting accomplishment."
About Equinox Information Systems
Since 1986, Equinox Information Systems has provided telecom revenue protection and optimization solutions globally across cable telephony, wireless, wireline, and other telecommunications sectors. The customer base includes six of the top ten ILECs and six of the top ten cable companies. To learn more, visit equinoxis.com or call (615) 612-1200.