NASHVILLE, TN — June 23, 2015 — Bristol Tennessee Essential Services (BTES), a municipally-owned utility in Bristol, Tennessee offering electricity, high-speed Internet, telephone, and cable television services, has implemented Equinox's Protector fraud management system.
The Protector platform delivers real-time fraud detection by analyzing call records against customizable performance standards. This system helps protect customers from fraud losses by distinguishing legitimate communications from fraudulent activity.
Greg Drewry, System Engineer at BTES, stated: "Having the Equinox FMS in place directly supports this mission, allowing us to shield our customers from fraud and its negative effects."
Protector processes hundreds of millions of call records daily for Equinox clients. The system uses dynamic usage profiling and proprietary metrics rather than static fraud pattern matching, enabling detection of emerging fraud schemes. Additionally, it maintains a real-time CDR Warehouse for investigation and documentation purposes.
David West, Executive Vice President at Equinox, remarked: "Proactively combatting fraud not only protects a company's revenue, but it also plays an important role in overall customer support and satisfaction efforts."
About BTES
Established over 70 years ago, BTES operates as a fiber optic-based utility delivering electricity, Internet, phone, and cable services while maintaining a commitment to exceeding customer expectations.
About Equinox Information Systems
Since 1986, Equinox has provided telecommunications fraud prevention and revenue optimization solutions globally, with Protector deployed across cable, wireless, wireline, and wholesale sectors. To learn more, visit equinoxis.com or call (615) 612-1200.