Bristol, Virginia Carrier Adds Case Manager Portal to Existing Protector Installation
NASHVILLE, TN — January 27, 2017 — Leading telecom solutions provider Equinox Information Systems announced today that BVU Authority has expanded their Equinox deployment by adding the Case Manager Portal (CMP) to their existing Protector fraud management system installation. BVU Authority is a community-owned telecommunications provider serving Bristol, Virginia, and the surrounding region.
The Case Manager Portal is a web-based application that extends Protector's fraud management capabilities with an intuitive interface for managing and tracking fraud cases and investigations. CMP allows fraud analysts to open, monitor, and resolve fraud cases more efficiently — centralizing all relevant call detail records, system alerts, and investigative notes in a single organized workspace. The portal improves team coordination, accelerates case resolution, and ensures thorough documentation of fraud incidents for reporting and compliance purposes.
"Adding the Case Manager Portal to our Equinox deployment has made a real difference in how our team manages fraud cases day-to-day. Everything is organized in one place, our workflows are more efficient, and we have much better visibility into the status of active investigations. It's been a great addition."
— John Fredericks, BVU Authority
BVU Authority has been providing advanced telecommunications services to homes and businesses in the Bristol, Virginia area for many years. The organization operates as a community-owned utility, making network security and cost-effective fraud management especially important priorities for delivering value to the customers and community it serves.
"We are pleased that BVU Authority has expanded their use of Equinox solutions with the Case Manager Portal. BVU is a fantastic community carrier doing great work for the people of Bristol and the surrounding area. Helping them run a more efficient fraud management operation is exactly what we're here for."
— David West, Executive Vice President, Equinox Information Systems
About Equinox Information Systems
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars in fraud losses annually. To learn more, visit equinoxis.com or call (615) 612-1200.