Dutch Caribbean Carrier Adds Case Manager Portal to Existing Protector Installation
NASHVILLE, TN — April 7, 2017 — Leading telecom solutions provider Equinox Information Systems announced today that TelEm Group, the national telecommunications provider for Sint Maarten in the Dutch Caribbean, has expanded their Equinox deployment by adding the Case Manager Portal (CMP) to their existing Protector fraud management system installation.
The Case Manager Portal is a powerful web-based application that extends Protector's fraud management capabilities by providing a streamlined, intuitive interface for managing fraud cases and investigations. CMP allows fraud analysts to open, track, and resolve fraud cases more efficiently — organizing all relevant call detail records, alerts, and investigative notes in a single accessible workspace. The portal facilitates better team coordination, faster case resolution, and more thorough documentation of fraud incidents.
"The addition of the Case Manager Portal has made a significant difference in how our fraud team operates. The ability to manage cases in a structured, organized way has improved our response times and our overall fraud management effectiveness. We are very pleased with the results."
— Lisa-Maria Schalkwijk, TelEm Group
TelEm Group has been providing telecommunications services to the residents and businesses of Sint Maarten for decades. As the island's national carrier, TelEm operates a diverse network supporting voice, mobile, and data services. Fraud management is a critical priority for any carrier serving a tourist-heavy destination, where international call fraud and SIM cloning can represent significant revenue threats.
"We are thrilled that TelEm Group has expanded their use of Equinox solutions with the addition of the Case Manager Portal. TelEm has been a valued customer for years, and it's gratifying to see them continue to invest in the tools that help them protect their network and serve their customers well."
— David West, Executive Vice President, Equinox Information Systems
About Equinox Information Systems
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars in fraud losses annually. To learn more, visit equinoxis.com or call (615) 612-1200.