Equinox Information Systems announced details for the 21st annual Protector User Group Meeting, held September 30–October 2, 2019, at Nashville's Music City Center. The event gathered fraud analysts, prevention experts, NOC staff, engineers, and billing specialists from across the telecom sector.
CEO Byron Middendorf opened the conference. The agenda featured carrier case studies, expert fraud reduction training, best practice presentations, and sessions by Protector's development team. CFCA members could earn credits toward the Certified Communications Security Professional designation. A "Protector 101" webinar was offered on August 26 for first-time attendees.
"The Protector User Group is one of the most important customer service functions of the year. Our primary goal is to help customers maximize their revenue and business assurance efforts."
— Joe Herron, VP, Equinox Information Systems
Protector is the most widely installed fraud management system in the U.S., processing hundreds of millions of call records daily.
About Equinox Information Systems
Equinox Information Systems is a Nashville-based provider of telecom intelligence software, serving 380+ carriers worldwide since 1986. The company's Equinox 13 platform — including ClearIO, Protector, and TeleLink — helps telecommunications companies stop revenue leakage, detect fraud, and manage usage data. For more information, visit equinoxis.com or call (615) 612-1200.