Home / Our News & Events / News / Armstrong Relies On Equinox Again For Business Assurance Solution
(NASHVILLE, TN) December 16, 2016—Leading telecom solutions supplier Equinox Information Systems reports that Armstrong Telephone Company has expanded their use of the TeleLink mediation and usage analytics platform to include additional reporting and route guide functions. Armstrong also invested in the Protector automated fraud management system (FMS) to monitor multiple switches. Equinox and Armstrong first formed a relationship in 2010 when Armstrong licensed the TeleLink platform for its least cost routing tools and invoice validation capabilities. Based on their experience with the support and development team at Equinox over the previous years, Armstrong turned to Equinox for help with their latest business assurance needs.
Tom Wilson, Director Telecom Traffic Management for Armstrong said, “We’ve had a great experience with Equinox since first selecting them for the least cost routing project. The TeleLink tools currently in place have benefitted us through lowered operating costs and optimized revenue. We expect to achieve further gains with these TeleLink additions and are excited to deploy Protector on our network.”
The most installed FMS in the U.S., Protector, provides real-time fraud protection by instantly notifying analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, including the ability to automatically shut down activity when warranted. Protector’s reputation is well earned, having saved carriers hundreds of millions of dollars in fraud losses last year alone. TeleLink solves business assurance challenges by making usage data actionable. Its advanced usage detail analytics, call reconciliation, invoice reconstruction, routing assurance, and margin analysis tools provide essential revenue management, expense management, and network management benefits. In addition to the TeleLink functions already in place, the extended licensing adds automatic upload of the route guide to the switch, generating new operational measurement reports, and transforming records for billing system delivery.
“Although TeleLink contained LCR reports when Armstrong initially approached us in 2010, Equinox significantly enhanced the application to meet their specific project requirements,” explained David West, Executive Vice President for Equinox. “We value the trust we earned with Armstrong during the first TeleLink initiative and take great pride that they’ve turned to us for additional solutions.”
The Armstrong Group of Companies is an industry leader in telecommunications, security, and commercial real estate. A privately held, diversified corporation founded in 1946, the company is headquartered in Butler, Pennsylvania. Armstrong provides voice communication services through both its Armstrong Utilities Incorporated and Armstrong Telephone Company subsidiaries. Today, Armstrong provides voice services in West Virginia, Maryland, Pennsylvania, and New York. These companies provide local and long distance services, digital calling features, and high speed internet. Armstrong's commitment to quality, reliable service and its investment in dedicated employees—many with more than 30 years of service—have positioned them as a leader in the telecommunications industry. For more information, visit www.agoc.com.
Equinox Information Systems has served hundreds of telecommunications customers worldwide since its founding in 1986. The company’s revenue assurance, fraud management, mediation, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable telephony, wireless, wireline, rural independent, CLEC, and wholesale providers around the globe. To learn more, visit www.equinoxis.com.
