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• PUGM 2024 Recap
  September 20, 2024
  This year’s Protector User Group Meeting (PUGM) was amazing! We learned a lot, shared meals together, made some new connections, welcomed returning attendees, and had fun. Read More...
• Exciting Times for Equinox
  August 7, 2024
  We are eager to begin this new venture with Valsoft, enthusiastically endorse David in his new leadership role, and humbled to have you all on this journey with us! Read More...
• PUGM 2024: New Opportunities
  July 8, 2024
  I’ve had the pleasure of being involved with every user group meeting since joining the Equinox team in 2021. Since my initial role was as a TeleLink quality assurance tester, my participation in the first couple events looked different than it does now. My primary task… Read More...
• TUGM 2024: The Countdown Is On!
  February 13, 2024
  If you haven’t secured a spot for the April 9th and 10th TeleLink User Group Meeting, you still have time. Our team has a great agenda for this year’s TUGM, which takes place in downtown Nashville, TN! Read More...
• Carrying On
  January 9, 2024
  As usual, I started working on this annual recap by reflecting on the previous year. In years past there is often a theme that seems to emerge. This year, not so much. Read More...
• Equinox Support: The Year in Review
  November 16, 2023
  According to Chris, Equinox Support has worked more closely than ever before with customers this year. He explained one factor was that many companies identified new or different business challenges in recent months as a result of increased volumes, new markets, mergers, and acquisitions. Read More...
• PUGM Celebrates 25th Anniversary in Style
  September 20, 2023
  We not only hosted the Protector User Group Meeting (PUGM) in Nashville last week, but we also marked a significant milestone, as this was its 25th consecutive annual occurrence! Read More...
• Spotlight on Support: A Decade of Eric Bright
  September 14, 2023
  If you've called the Equinox Support line in the past decade after regular business hours or when all representatives are assisting other customers, you've been greeted by the soothing sounds of Eric Bright's voice. Read More...
• Moments, Milestones, and Moving Forward
  July 13, 2023
  I had coffee this morning with one of my most influential college professors. Jim Quiggins and I have known each other now for almost 50 years. Read More...
• Wayne's World: The Man, His Company, & Its Legacy
  May 17, 2023
  In September of 1986, Byron Middendorf and Wayne Lowe (my dad) founded Equinox Information Systems. That was 36 years ago. Read More...
• Lunch, Learn, and Laugh
  April 12, 2023
  This blog's title perfectly summarizes the 2023 edition of the TeleLink User Group Meeting (TUGM)! Read More...
• TeleLink Tutorials Take Root
  March 1, 2023
  In conjunction with TeleLink 11's wide-spread implementation, the Support team created several educational resources to showcase the new interface and provide specific guidance. Read More...
• From the Desk of Chris Lowe: Time for TUGM
  February 15, 2023
  What do Taylor Swift, Beyonce', Dave Matthews, and you have in common??? They're all coming to Nashville in 2023! Read More...
• Gratitude and Hope
  January 9, 2023
  Last year I closed my annual recap with an expression of hope that 2022 would be a better year for all of us. Read More...
• The P11 Days of Christmas
  December 2, 2022
  We aren't going to sing or play a song; instead, we have something special for you in the form of the 'P11 days of Christmas'. Read More...
• PUGM 2022 - It's Great to be Back!
  October 13, 2022
  Last week, we hosted the 24th Protector User Group Meeting (PUGM) in Nashville. While we always love gathering with customers, this year was especially wonderful to be back to business as usual, meeting in person! Read More...
• From the Desk of Chris Lowe: What's Happening and Welcome Back to Nashville!
  August 26, 2022
  I began leading the Equinox Support team the fall of 2020 when Joe Herron retired. These last two years have shown me that Equinox has the best customers, and they love our support! Read More...
• Legendary Foundation Builds Bright Future
  May 12, 2022
  1998 is a special year in my Equinox journey. Not only is it when I joined the team, but it's also the year Equinox introduced the Protector fraud management system (FMS) commercially. Read More...
• TUGM 2022: History in the Making
  April 20, 2022
  Our customers are THE BEST, and we love getting together with them in Nashville! Read More...
• Human Connections - The Power of Serendipitous Interaction
  March 11, 2022
  For two years now we have hunkered down, shut ourselves off, been reduced to two dimensional facsimiles of ourselves on computer screens. Read More...
• Humbled Hopes for a New Year
  January 7, 2022
  Most years I return to the office in January energized from the extended break the holidays provided, grateful for what the previous year brought, and excited about the opportunities awaiting in the new year. Read More...
• The Holidays - A Time for Greetings and a New Tutorial
  December 10, 2021
  It's that time of year again! It is time to laugh, love, and share; it's the holidays! Read More...
• Gone But Never Forgotten
  December 6, 2021
  Anyone who lived on planet Earth knows that 2021 was filled with challenges. Without a doubt, the most significant one we faced at Equinox occurred September 28 when Derek Drake lost his battle with Covid. Read More...
• A Look Back at the 23rd Annual Protector User Group Meeting
  November 5, 2021
  The Protector User Group Meeting (PUGM) is an annual tradition at Equinox, and it's an event we love hosting! Read More...
• A Tribute to Derek Drake
  October 19, 2021
  Derek Drake, a twenty-six-year employee of Equinox, lost his battle with Covid in September 2021. Read More...
• 35 Years of Teaching and Learning
  August 23, 2021
  Last week our newest employee, Chase Haley, sat down at his desk for the first time. Read More...
• Tales from Training
  August 13, 2021
  Equinox doesn't just deliver software. Our team delivers an entire solution that includes training, maintenance, ongoing product enhancements, and, most of all, a partner to help each user maximize the benefit from the Protector and TeleLink solutions. Read More...
• Take Me Out to the Ball Game
  July 13, 2021
  It was a perfect night for baseball--the weather, the company, the food, and the venue! Read More...
• Spotlight on Support: Meet Alex Vandyke
  June 14, 2021
  What do the pandemic lockdowns and Alex Vandyke have in common? They both started on the same day! Read More...
• The Equinox Reunion of 2021
  May 12, 2021
  Byron and Wayne founded Equinox Information Systems to create a great work environment, so one of their first orders of business was to host a celebratory company outing-an afternoon of food and fellowship-when everyone returned to the office recently. Read More...
• Are my customers making illegal robocalls?
  April 26, 2021
  Robocall Mitigation is all about making sure that you are not the SOURCE of illegal robocalls. But what if you are? Read More...
• Another TeleLink User Group in the Books
  April 13, 2021
  Spring's arrival brings the promise of growth and an anticipation of new development. It's also the time when we wrap up one of our two annual user group meetings. Read More...
• Twenty Twenty Wonderful
  February 5, 2021
  While it's often easy to get bogged down in what has gone wrong in 2020, I instead choose to focus on the many positives that have occurred and continue to happen daily. Read More...
• 2020: Well, That Was Something
  January 8, 2021
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• Stopping Losses from Voice Fraud: Artificial Intelligence or Global Number Intelligence?
  December 7, 2020
  Guest Blog By: Tim Ward, XConnect Read More...
• Spotlight on Support, Sports, and Successors
  December 2, 2020
  Not only do I get to introduce Chris as an extraordinary member of the Equinox Support team, but I also get to introduce him as Joe's successor and next manager of the Equinox Support department. Read More...
• What a Year!
  November 17, 2020
  2020 is almost over. Last month was my 24th anniversary with Equinox. To say these years have been a blessing is such an understatement. Read More...
• A Protector User Group Like No Other
  October 20, 2020
  This year marks the 22nd time Equinox has hosted the Protector User Group Meeting (PUGM). Read More...
• Spotlight on Support: the Kevin Cantrell Edition
  September 22, 2020
  Although 2020 is quite unlike any other year so far in the company's history, we are blessed with the ability and opportunity to do what we've always done for the past 34 years. Read More...
• 22 Years of PUGM Memories Coming Up
  August 18, 2020
  Every year for the past 21 years, Equinox has hosted the Protector User Group Meeting (PUGM). Read More...
• It's Weird Right Now! Words About WFH
  July 27, 2020
  Am I working at home or at the office today? Does it matter? Many of you may be asking those questions now. In fact, Equinox is currently pondering them as well. Read More...
• Emails, Warnings, and Messages, Oh My!
  May 21, 2020
  Making Sense of Your System's 'Check Engine' Indicator Read More...
• We've Got Your Back
  May 6, 2020
  Last fall, I experienced an unexpected event that had a positive impact in my life. Read More...
• An Unforgettable TeleLink User Group
  April 24, 2020
  Equinox has hosted scores of user groups over the years. While each event is unique and memorable, the 2020 TeleLink User Group Meeting (TUGM) stands on its own in terms of being unforgettable! Read More...
• A Time to Step Forward
  April 9, 2020
  As a global village of 7.8 billion people, the events of the last few weeks have forced us to recognize our commonality across the world. Read More...
• Mr. Robert's Neighborhood
  February 4, 2020
  I like a lot of things about working at Equinox, including having Robert Hunter in the office next door to mine. Read More...
• 2019: My Shot / Wait for It
  January 15, 2020
  As I look back at Equinox in 2019, I see a company that is flourishing - that is a company that is growing at a sustainable pace and not burning out its employees or burning bridges with customers. Read More...
• The 21st Time is a Charm
  October 15, 2019
  Our customers rock, and we love getting together with them in Nashville! We recently had the pleasure of doing just that as we gathered for the 2019 Protector User Group Meeting (PUGM). Read More...
• Attending a Users' Conference for a Change
  October 11, 2019
  One of my favorite business trips I get to take each year is to attend the Users Conference that IDI Billing Solutions hosts for its customers. Read More...
• How Can I Help You?
  September 12, 2019
  When you are not sure what you are looking for or you are trying to solve a problem but don't know the best solution, there is nothing better than finding someone who really knows what they are talking about and wants to help. Read More...
• Beating the Drum for Protector
  August 2, 2019
  Here at Equinox, we're not known for being terribly loud or for having a giant drum, but this is my signal to everyone to get ready for this year's Protector Users Group Meeting (PUGM)! Read More...
• Carriers Across the Globe Select TeleLink
  May 1, 2019
  An event like the TeleLink Users Group Meeting (TUGM) takes a lot of planning. Read More...
• Employee Ownership - More Than a Transaction
  April 15, 2019
  A few years ago, I wrote about the new ownership structure at Equinox. Using the Employee Stock Ownership Plan (ESOP) structure, Equinox became an employee owned company in 2015. Read More...
• TUGM 2019: Back and Better Than Ever
  February 25, 2019
  Make your plans now to attend the annual TeleLink User Group Meeting! Read More...
• Small Gifts, Lasting Impact
  February 14, 2019
  Years ago, a small and totally unexpected gift was delivered to our office. Read More...
• 2018: Much to be Grateful For
  January 24, 2019
  I'm not a big partier so I usually mark the end of the year with family and occasionally a small group of close friends... Read More...
• Holidays--Let the Stress/Blessing Begin!
  November 29, 2018
  This time of year, we often get overrun with holiday preparations and family gatherings. It is no different in my family. Read More...
• Here's to Twenty More!
  November 6, 2018
  We just wrapped up our 20th annual Protector User Group Meeting (PUGM) last month. We have the absolute best customers in the world, and we sure had a great time getting together with them in Nashville! Read More...
• Sunny Miami!
  October 19, 2018
  In a few weeks, I'll have the pleasure of heading to Miami. Not specifically to escape to warmer weather but to attend the 16th annual Broadsoft Connections. Read More...
• PUGM: A Storied Tradition
  October 10, 2018
  In a little less than two weeks, we will hold our 20th Protector Users Group meeting (PUGM) here in Nashville. Read More...
• Don't Be Alarmed
  August 6, 2018
  We are continually on a mission to help telecom carriers and service providers protect and optimize their revenue. Read More...
• Lemon Drop Travel
  June 25, 2018
  One of my favorite candies of all time is lemon drops. They're easily transportable, easily popable, and the perfect balance of sweet and sour. I've carried them a lot of places lately as I hit the road this spring on a few business adventures. Read More...
• Radiating Goodwill
  June 15, 2018
  If you read our blog or follow us on social media, you've probably noticed two important facets of our culture--we value employee quality of life and we are engaged in our community. Read More...
• Five Minutes Can Make a Big Difference
  May 7, 2018
  Have you ever had the opportunity to go hang out and learn something from a friend? Read More...
• TUGM 2018—The Start of a New Tradition
  May 2, 2018
  Last week, Equinox proudly reintroduced the TeleLink User Group Meeting. Read More...
• Spotlight on Support-Introducing Seth
  April 23, 2018
  Let me introduce you to Seth Alexander who joined the Equinox team in 2017. Read More...
• You asked for it, you got it! TUGM 2018
  April 16, 2018
  It's been a while, but we're bringing back the TeleLink Users Group Meeting (TUGM)! It's all systems go for this event on April 24-25. Read More...
• A San Antonio Tour
  March 26, 2018
  When you hear the name San Antonio what comes to mind? The Alamo? The Mission Trail? The River Walk? Or possible the Spurs? During a recent trip to San Antonio with my wife, we were able to explore all those places and things in real life, along with so much more. Read More...
• Tapping into TeleLink's Routing Assurance Benefits
  March 12, 2018
  Equinox is steadfast in our mission to help telecom carriers and service providers protect and optimize their revenue. One way we accomplish this goal is by offering special training sessions designed to help you maximize the tools in our applications. Read More...
• TeleLink: A Treasure Trove of Benefits
  February 14, 2018
  TeleLink exists to make telecom data actionable—we explain TeleLink by saying it helps you unlock the full power of information. Read More...
• TeleLink User Group Meeting on Tap
  January 30, 2018
  You may have noticed some of our recent tweets and posts reference the fact that we are planning a TeleLink User Group. Scheduled for April 24-25, we plan to resume this meeting as an annual Spring event. Read More...
• Thanks for Being the Best Vendor Ever!
  January 8, 2018
  It's become tradition that every January I use this space to recap the previous year. Since we've turned the page on our calendars to a new year, I was reminded that it was time to do so again. Read More...
• Swimming with the Sharks
  December 19, 2017
  If you've read any of my previous Equinox blogs or are friends with me on social media, you're probably aware that I love to swim. Read More...
• Jumping for Joy!
  December 8, 2017
  If you're associated with Equinox in any capacity as a customer, colleague, or partner, you've no doubt heard the name Lesa Grubbs. Read More...
• Another PUGM in the Books!
  November 28, 2017
  Food, fraud education, and fun are words that spring to mind when I think of the Protector User Group Meeting. Read More...
• A Job Well Done - The Fatherhood Legacy
  November 9, 2017
  Equinox heartily congratulates Wayne Lowe on this much-deserved Fatherhood Legacy Award from the Family Foundation Fund. Read More...
• PUGM 2017
  October 30, 2017
  As fall air turns cooler and talk of football, both college and NFL, is heard in the conversations around the water cooler, we know that Protector Users Group Meeting is at hand. Read More...
• Convergence and Consolidation in the Global Telecom Market
  October 17, 2017
  I had the pleasure this past week of attending two conferences focused on the European telecom market... Read More...
• My New Phone Does What?!
  September 11, 2017
  I recently was forced into buying a new cell phone, not by a provider but by my family... Read More...
• Lying Down on the Job?!
  August 28, 2017
  Technically, I was lying down on the job, but I assure you that I was wide awake - wide awake in wonder and awe of one of the most majestic sights I've ever seen. Read More...
• We're Here to Hear You
  August 15, 2017
  The Equinox Support team's mission is to meet and exceed expectations by providing the highest level of service and respect to customers and coworkers alike. Read More...
• My Perspective on GENBAND's Latest Event
  July 31, 2017
  Last week, I had the privilege of attending GENBAND Perspectives for the first time. It wasn't just my first time at the event but also the first time Equinox has exhibited. Read More...
• Spotlight on Support - Amy Oldham
  June 29, 2017
  Let me introduce you to Equinox's resident technical writer, Amy Oldham. Read More...
• Making the Most of Metaswitch
  May 30, 2017
  In recent years, Equinox has developed strong ties with Metaswitch, becoming an official partner and attending several of their events. Read More...
• When in doubt, reach out!
  May 1, 2017
  Want to know how to keep your fight against fraud strong during M&A transitions? Here are 7 tips for maintaining a strong defense and avoiding pitfalls. Read More...
• Equinox Returns from Red Hot Winter Event
  March 21, 2017
  The Communications Fraud Control Association (CFCA) hosts several meetings each year. The first event for 2017 occurred last week in Anaheim, California. Read More...
• Continuing Education Continues in 2017
  February 6, 2017
  When it comes to continuing education, Equinox has got you covered! We firmly believe in the power of education. Read More...
• Spotlight on Sales - Matt Lowe
  January 23, 2017
  With Equinox's emphasis on relationships, it's really no surprise to me that the most-read blogs are the personal interest ones, particularly those focusing on individual employees and customers. Read More...
• 2016: The Year in Review
  January 9, 2017
  It's become tradition that every January I write a brief blog recapping the previous year. Read More...
• Spotlight on Support - Ernest Howell
  November 29, 2016
  We have exceptional people who are committed to making Equinox a great company, have meaningful relationships with our customers, and who genuinely want to help each other create and deliver the best solutions in our industry. Read More...
• PUGM 2016 Recap
  November 1, 2016
  As I reflect on the latest Protector Users Group Meeting (PUGM), I'm reminded just how much this event has evolved over the past three years. Read More...
• Going The Distance
  October 21, 2016
  Earlier this month, I had the opportunity to complete a 5K with Lesa Grubbs... Read More...
• Strike up the Band...for a Spoiler Alert
  September 22, 2016
  At Equinox, we desire that every customer take their knowledge beyond an instrumental solo of software features to the full sound of an orchestra where every part works together in harmony. Read More...
• The Birth of a Business Plan
  August 26, 2016
  Thirty years ago, Ronald Reagan was president, Lady Gaga was a newborn... and thirty years ago, Equinox Information Systems stumbled out of the gate. Read More...
• Still Strong: 30 Years and Counting!
  August 15, 2016
  Back in September 1986, Wayne Lowe and Byron Middendorf wanted to create a great place to work. And that's how Equinox Information Systems came into existence. We've not only survived the 30 years since our founding; we've thrived! Read More...
• TeleLink: The Power of Platform
  July 29, 2016
  I love talking to current and prospective customers. I love to hear about their business, their networks, what's changed, what's working, and what things could be improved. Read More...
• You Spoke; We Listened
  July 8, 2016
  One of the things I like best about working at Equinox is the relationships we have with our customers. We get to know our customers personally, we really care about them, and we invest our resources in helping them succeed, especially when it comes to the battle of telecom fraud. Read More...
• Metaswitch Forum 2016
  May 26, 2016
  Last week was a whirlwind of activity. We flew from Nashville to Phoenix to attend the Metaswitch Forum in Scottsdale, AZ. Read More...
• The 11th Frame
  May 11, 2016
  Yesterday, the entire company took a lunch-time excursion to a local bowling alley for a little fun and a whole lot of team building. Read More...
• May the Fourth be with You!
  May 4, 2016
  It’s May 4th, which is affectionately known as Star Wars Day! If you are or know a Star Wars fan, have a social media account, or surf the web, you have undoubtedly heard someone say “May the Fourth be with you!” already today. Read More...
• The Equinox Team Mom
  April 22, 2016
  In just few days, we will celebrate Lesa Grubbs' 23rd anniversary with Equinox. Read More...
• My First CFCA
  March 28, 2016
  Equinox is a proud sponsor of CFCA and has been for 20+ years. Each year, we send representatives to the three CFCA events. This time, I was fortunate enough to attend! Read More...
• Becoming Battle Ready
  March 16, 2016
  Equinox Information Systems to offer an “Effective Hot List Sharing” training webinar next month. Led by Protector veteran and fraud expert Christi Vanoye, the webinar is set for 12:00 PM CDT on April 20, 2016. Read More...
• Equinox Escape Artists
  March 4, 2016
  “Hooray, we escaped!” If you were around the Equinox office earlier this week, you likely heard multiple people saying just that. Read More...
• David Bastin - Celebrating 22 Years
  February 8, 2016
  David Bastin is one of those key people who influence not only what Equinox produces but also helps shape our culture. As we celebrated his 22 years with Equinox last month, I interviewed David for this blog. Read More...
• 2016: Building on 2015's Success
  January 26, 2016
  This week we travel to Florida for IT Expo, our first official sales event of 2016. The year, however, is already off to a good start for us. Read More...
• New Year Brings New Journeys
  January 13, 2016
  We just wrapped up planning all our trade show travel plans for 2016 and we can't wait to tell you about them. Read More...
• Two Decades of Dedication
  January 6, 2016
  Looking back from the pinnacle of another successful year for Equinox, I see so much more than record revenues and objectives achieved. Read More...
• A Fond Farewell to 2015
  December 15, 2015
  Looking back from the pinnacle of another successful year for Equinox, I see so much more than record revenues and objectives achieved. Read More...
• User Community Continues to Grow
  December 1, 2015
  I am thrilled to report that for the second consecutive year we had the largest PUGM EVER! Read More...
• Saying Goodbye and Thank You
  November 25, 2015
  A few days before the start of the long Thanksgiving weekend, we heard the sad news—our colleague and friend Dennis Wynne was gone. Read More...
• A New Chapter for Equinox: Equinox announces ownership change!
  November 9, 2015
  If you’ve been a part of the Equinox “family” for any time at all, you know what an unexpected statement that is. While a number of suitors have come calling over the years—looking to enhance their portfolios by acquiring Equinox—each was turned away. Read More...
• What We Love About Customer-Driven Innovation
  September 25, 2015
  One of the things I like best about working at Equinox is the interaction with our customers—we absolutely have the best customers in the whole world! Read More...
• How Tradition + Change = Winning Combination for Protector User Group Meeting
  August 26, 2015
  One of the things I like best about working at Equinox is the interaction with our customers—we absolutely have the best customers in the whole world! Read More...
• Innovation and Stability: An Unlikely Pair
  August 17, 2015
  If you know much at all about Equinox, you probably know that the company has been around for almost 30 years, that the average tenure of our staff is almost 15 years, and among our developers it’s almost 18 years. Read More...
• The Pittsburgh Steagles
  July 20, 2015
  Back in the day (1943 to be exact), the football team that began life as the Pittsburgh Pirates was known as the Pittsburgh Steagles for one year. That happened because the team was merged with the Philadelphia Eagles due to the depleted football rosters during World War II. Read More...
• Killing Two Birds With One Stone!
  July 2, 2015
  Last week, Equinox travelled to New York City to participate in our first ever Telecom Exchange (TEX) event, which was held at Cipriani Wall Street. Read More...
• Ready, Set, Extract!
  June 16, 2015
  When you hear the word “extraction” do you conjure images of a dentist pulling teeth or a spy being removed from a risky assignment? Read More...
• What the Fraud!?
  May 28, 2015
  Fraud affects the telecommunications industry to the tune of $46 billion dollars a year , putting both carriers and their customers at risk. While telecom fraud is nothing new, the current technology and market conditions make the proposition of telecom fraud more attractive than ever before: Read More...
• Postcards from the Road
  April 29, 2015
  This time of year it’s hard not to a feel a little like a nomad. In the course of a few weeks, our sales team will have gone from Las Vegas for the Communications Fraud Control Association (CFCA) Winter Educational Event, to Atlanta for the Competitive Carriers Association (CCA) Global Expo, then to Orlando for ComptelPLUS, and on to Chicago for International Telecoms Week (ITW). It’s no wonder we haven’t had time to blog recently! Read More...
• Telecommunications Security Certification
  March 24, 2015
  The CFCA established the Certified Communications Security Professional (CCSP) program in 1993 as a way to recognize a level of expertise in the Telecommunications Security industry. Read More...
• Vegas Was No Bust!
  March 10, 2015
  Last week, it was “Vegas or Bust!” as we headed out to the Communications Fraud Control Association (CFCA) Winter Educational Event, held at The Tropicana in Las Vegas, Nevada. Read More...
• 4 Lessons from Icepocalypse 2015
  February 23, 2015
  This winter has been bitter, harsher than usual for many parts of the country. This past week, flights were cancelled all over the country, temperatures plummetted below their usual lows for this time of year, and many cities were blanketed with unexpected volumes of snow and ice. Read More...
• Shadow or Not, Spring is Coming!
  February 6, 2015
  Earlier this week was Groundhog Day—an unofficial holiday marking the yearning for warmer temperatures and sunnier days. Read More...
• 2014 By the Numbers
  January 15, 2015
  Just like that, we’ve flipped the calendar, and another year has begun. Before bidding a final farewell to 2014, I would like to reflect on the highlights and milestones that made the past few months great. Read More...
• The Largest Protector Users Group Meeting EVER!
  November 13, 2014
  We have the absolute best customers in the world, which is exactly why we look forward to hosting the annual Protector Users Group Meeting. This year was certainly no exception. Read More...
• Protector User Group Meeting: A Tradition of Excellence
  October 27, 2014
  In just a few weeks we are hosting our annual Protector User Group Meeting for the 16th straight year. Read More...
• The Conversation Connection
  October 21, 2014
  I have the unique perspective of occupying the corner office in the Equinox Information Systems building. Our office is laid out in such a way that I am at the end of a hallway that stretches the length of the entire building. Read More...
• What Happens in Vegas Should Not Stay in Vegas
  September 17, 2014
  I’m sure you’ve heard the old saying: What happens in Vegas stays in Vegas. In this case, we hope just the opposite is true. That’s because the Equinox team recently returned from the CCA Annual Convention and CTIA Super Mobility events, which occurred last week in Las Vegas. Read More...
• Fall 2014 Travel Schedule
  September 2, 2014
  The Labor Day holiday is behind us now. While it signifies the unofficial end of summer, it brings with it the beginning of fall! With the change, fall brings cooler weather which is most welcome in this part of the country, the beginning of both professional and college football, and the fall travel season. Read More...
• Size Matters! Or Does It?
  August 26, 2014
  While revenue assurance challenges are still in demand, we’ve recently seen an increase in the number of new customers who are looking to protect their revenue from the ever-present dangers of telecom fraud. Read More...
• The Results Are In!
  July 3, 2014
  It’s a fact: We have the best customers in the world. We are not only grateful for our customers but are quick to brag about the wonderful relationships we have with them. What we empirically determined this week was that our customers love us just as much! Read More...
• Pain: A Warning Sign Not to be Ignored
  June 3, 2014
  While vacationing out of state this spring, I jumped on a four wheeler in a frozen cornfield in Iowa. Fifteen minutes later, the four wheeler was on its side, and the idiot driver (me) was lying on his back, staring at the sky, unable to breathe or move. Read More...
• Who You Gonna Call?
  May 5, 2014
  When examining the history of Equinox Information Systems, it is impossible to do so and ignore the contribution of Ronnie Gibbs. This month marks Ronnie’s 24th anniversary with Equinox. Read More...
• TeleLink Monitoring
  March 24, 2014
  TeleLink plays a key role in your revenue protection and optimization efforts by providing critical mediation and usage analytic functions; therefore, it’s important that system operations occur as expected. For this very reason, TeleLink provides several resources for monitoring the system’s overall performance and activity. Read More...
• On the Road Again...
  March 10, 2014
  March is always an exciting month at Equinox. The sales team will be hitting the road once again to attend two of our favorite trade shows —CompTel Plus and CCA Global Expo—later this month. Read More...
• Protector Monitoring
  February 12, 2014
  Protector is a powerful tool in your fight against telecom fraud; therefore, it’s important that system operations occur how and when you expect them to. And that’s exactly why Protector provides several resources for monitoring the system’s overall performance and activity. Read More...
• Membership Really Does Have Its Advantages
  January 28, 2014
  Equinox helps customers combat fraud every day through Protector—the most widely installed fraud management system in the United States. Equinox also leads the fight against fraud through its professional affiliation with the Communications Fraud Control Association (CFCA). Read More...
• Release Notes: An Illuminating Subject
  January 22, 2014
  Being in the dark is not fun. I believe it is human nature to want to know what is going on with the things we care about. Here at Equinox, we strive to keep customers updated through a number of informational outlets. Read More...
• 2013: A Triple Crown Year for Equinox Information Systems
  January 9, 2014
  2013: A Triple Crown Year for Equinox - I am an avid baseball fan. If you are too, you know that in Major League Baseball, a player earns the Triple Crown when he leads a league in three statistical categories (batting average, for example). I’m also an avid Equinox fan. And I’m here to tell you that Equinox topped the league in 2013! A twenty-five percent increase in software sales, a tenfold increase in processing capability, and the twenty-seventh straight year of turning a profit. Read More...
• Protector Training Videos Now Available
  December 23, 2013
  Today, we are pleased to announce the publication of Protector Training Videos! These videos provide Protector users yet another avenue of gathering helpful information and best practices for getting the biggest return on their FMS investment. Read More...
• The Importance of Mediation
  December 18, 2013
  As a service provider or carrier, detailed usage data is the lifeblood of your business. If all the data you need is already being delivered directly to you, using a common, searchable format; filtered to include the most relevant information only; correlated to customer activity and jurisdiction; you are in the minority. Read More...
• Crowdsourcing: Old Hat at Equinox
  December 5, 2013
  Seems like everyone is using the term 'crowdsourcing' these days. While I'm not sure why or how this term recently gained popularity in the industry, I am certain that it's not a buzzword at Equinox Information Systems...it's a way of life! Call it what you will—crowdsourcing, collaboration, collegial development, listening—we've been creating telecom solutions using this very principal for decades. Read More...
• It's a Wrap: Another Successful UGM!
  November 11, 2013
  Each year we look forward to the Protector Users Group Meeting. This year was certainly no different. We enjoyed hosting those customers who were able to make the trip to Nashville last week. There were 14 attendees representing 10 companies for this year's conference. Read More...
• Annual User Group Meeting Fast Approaching
  October 21, 2013
  Every year, Equinox hosts customers from far and near for this event, which takes place at the Equinox office. This year's dates are set; mark your calendars for November 6-8! If you've not yet registered, there is still time. Read More...
• CCA Capitol Hill Day Continues as Planned
  October 9, 2013
  Capitol Hill Day is one of CCA's most visible advocacy events, designed to help educate politicians and policymakers about issues key to wireless carriers. And, we did not want to miss the opportunity to participate. Read More...
• The More Things Change, The More They Stay The Same
  September 30, 2013
  Throughout the lifespan of a business, there are always people who put their stamp on the company's character. Dennis Wynne is one such person. As Dennis celebrates his 25th anniversary with Equinox, we take this time to reflect on his enormously positive contribution and thank him for his many years of dedicated service. Read More...
• The More Things Change, The More They Stay The Same
  September 16, 2013
  Throughout the lifespan of a business, there are always people who put their stamp on the company's character. Dennis Wynne is one such person. As Dennis celebrates his 25th anniversary with Equinox, we take this time to reflect on his enormously positive contribution and thank him for his many years of dedicated service. Read More...
• Service with a Smile
  September 9, 2013
  In his role as Vice President, Support, Joe knows a thing or two about the importance of team work, proactive communications, and adding value to every interaction. I recently sat down to talk to him about the company's customer support philosophy. Read More...
• Think. Ponder. Reflect.
  September 3, 2013
  September 1 marks the 27th anniversary of the founding of Equinox Information Systems. Read More...
• Equinox On Tour
  August 26, 2013
  We're excited to announce that our Sales Team will be hitting the road in September. We'll be headed to Las Vegas and Orlando for two trade shows. Read More...
• Team Building through Shared Learning
  August 19, 2013
  how continuing education at Equinox is vital for providing industry leading products and services in an ever developing marketplace. Read More...
• Recent Trip Leads to Renewed Hope
  August 12, 2013
  Hope is the belief that future circumstances will be better. It's not a wish; instead, it's a belief, one that persists even in adversity or during times when change seems unlikely. Based on what I experienced recently, I believe in the future leaders of tomorrow. I believe that compassion transcends geographical borders. I believe that no act of kindness, no matter how small, is ever wasted. I hope you do, too. Read More...
• Putting the Puzzle Together
  August 5, 2013
  Even from a thousand miles away, Renee’s impact on the industry-leading products and services Equinox provides to telecom companies is felt by both coworkers and customers alike. Read More...
• A Father's Reflections
  July 29, 2013
  With our families well cared for, we can wholeheartedly focus on our business of providing the best telecom solutions in the industry. Read More...
• From Madison to Mexico
  July 22, 2013
  From Madison, Tennessee, to Mexico, from South Dakota to Singapore, and virtually all points in between is a perfect way to describe the travel path of Equinox's veteran implementation and training coordinator, Christi Vanoye. Onsite training is a critical part of the implementation process for every project Equinox completes. Read More...
• Going the Distance
  July 15, 2013
  Developing telecom solutions that address real world business challenges is a lot like running. Read More...
• Strategy and Instinct - A Balancing Act
  July 8, 2013
  Strategy and Instinct: A Balancing Act - Should you stick to a plan or go with your gut? Read More...
• Tailor Made Telelink
  July 1, 2013
  the products at Equinox are also tailored to match our customers' needs. We regularly work with customers who need something other than a one-size-fits-all product model. Read More...
• Getting the Job Done
  June 24, 2013
  The Equinox Support team's proactive approach to customer support allows them to identify and resolve potential issues before they have a chance to accumulate into a problem. Read More...
• Air Conditioning and Email: The Ugly Truth
  June 17, 2013
  Equinox was founded with one primary goal - to be a great place to work. We've successfully achieved this goal for 25+ years by focusing on what really matters. Family comes first. While we value professional accomplishments, we honor our family commitments above all else. With our families well cared for, we can wholeheartedly focus on our business of providing the best telecom solutions in the industry. Read More...
• The Shield's Still Strong
  June 10, 2013
  Equinox has spent decades focusing on fraud, with the express purpose of protecting customers from the losses associated with the latest fraud schemes. Our efforts in combatting fraud are encapsulated in our automated fraud management system (FMS), Protector. Read More...
• No Summer Break for Fraud
  May 24, 2013
  Equinox attending CFCA Annual Meeting and Summer Educational Event Read More...

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