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Here's to Twenty More!

By Amy Oldham
November 6, 2018

We just wrapped up our 20th annual Protector User Group Meeting (PUGM) last month. We have the absolute best customers in the world, and we sure had a great time getting together with them in Nashville!

The 2018 gathering occurred October 22 to 24 and attracted representatives from 18 different companies across every sector of the telecommunications space. More than half the attendees this year were returning conference veterans, which speaks volumes about the value and benefit our customers receive from it each year. We were also thrilled to have 13 first-time attendees, which included two new companies and two special guests. This mix fostered many collaborative discussions, much networking, and lots of exchanged ideas. We sure did enjoy getting to know the new customers and first-time attenders, and we swelled with pride as the veterans quickly integrated the newcomers into the Equinox community.

Our mission to help telecom carriers protect and optimize revenue by bolstering their fraud management initiatives is evident in the way we plan and execute this annual event. Every support and training service we offer is geared toward this mission—and the Protector User Group serves as a yearly milestone for measuring the previous year's programs, gathering feedback from the user community, and kicking off the coming year's initiatives. Because we design the conference to benefit everyone whose job entails fighting fraud, it promotes comradery among all participants and provides a relaxed environment for information sharing. It's a unique situation, as these companies are often competitors in the business world, yet they share a special connection as part of the global Equinox family.

Per tradition, we took a group photo on the second day of the event. We also captured many of the highlights for the entire event and saved them in a photo gallery that you can view.

The Protector User Group Meeting 2018 Crew Byron kicks off the 20th annual PUGM with introductions The What's New in Protector session is always a hit The PUGM includes training, discussion topics, and carrier-led presentations It's a full house again this year for the PUGM Lesa and Amy are ready to greet everyone for the 2018 PUGM Many thanks to Chris for presenting the very first case study of the PUGM Chris explains lessons learned during a recent system integration Melissa enlightened everyone on how she uses CDR Rules to detect issues We are grateful Melissa is once again willing to present a case study to the group All attendees plus Cory's wife are grateful he once again presented a case study Derek, our CMP dashboard expert, is set to demonstrate the latest CMP additions Derek walked through the latest dashboards The dashboard session generated a lot of great comments and discussion Everyone loved Adam Panagia's OLD FRAUD/NEW METHODS presentation The telecom panel is always a big hit! Matt gives everyone details for Tuesday night's networking dinner Kelly prepares to tee off at Topgolf Tuesday night Joe was a natural at Topgolf Networking is an important part of the PUGM Matt unwinds at Topgolf Tuesday night was a rousing success at Topgolf Amy and Amy stopped for a selfie Tuesday night during happy hour Equinox employees enjoy getting to know their customers personally Topgolf offered good food, drinks, and game atmosphere Amy offered, but Heather did NOT need any help with her swing David gets set for his turn at the tee Mitch enjoyed spending time with the customers and trying out Topgolf Donald's great time at Topgolf led to the promise of new clubs! Support VP Joe Herron leads an interaction session on Hot List sharing There was an equal mix of veteran and first-time attendees Christi is all set to lead one of the event's training sessions Meet GnarlyPixel, our official PUGM photographers The networking dinner on Tuesday night is always fun It's a PUGM tradition! Amy and Ernest take a selfie at Topgolf We're thrilled Adam was able to attend Tuesday night's festivities Ernest and Chris head downtown to Legends with the night owls Leo is happy to attend his 13th PUGM Many thanks to Mary for introducing the group to CFCA There is a wide variety of training and educational sessions at the PUGM We're so glad Susan King (IDI) could join us for this year's PUGM We always love having EIS developers at the PUGM! The PUGM offers good food and great conversation among participants Many thanks to our customers for allowing us to serve you this past year! David's having a great time with Heather and Mary at Legends Tuesday night The Equinox crew can't wait to see you again next year!
  • The Protector User Group Meeting 2018 Crew
  • Byron kicks off the 20th annual PUGM with introductions
  • The What's New in Protector session is always a hit
  • The PUGM includes training, discussion topics, and carrier-led presentations
  • It's a full house again this year for the PUGM
  • Lesa and Amy are ready to greet everyone for the 2018 PUGM
  • Many thanks to Chris for presenting the very first case study of the PUGM
  • Chris explains lessons learned during a recent system integration
  • Melissa enlightened everyone on how she uses CDR Rules to detect issues
  • We are grateful Melissa is once again willing to present a case study to the group
  • All attendees plus Cory's wife are grateful he once again presented a case study
  • Derek, our CMP dashboard expert, is set to demonstrate the latest CMP additions
  • Derek walked through the latest dashboards
  • The dashboard session generated a lot of great comments and discussion
  • Everyone loved Adam Panagia's OLD FRAUD/NEW METHODS presentation
  • The telecom panel is always a big hit!
  • Matt gives everyone details for Tuesday night's networking dinner
  • Kelly prepares to tee off at Topgolf Tuesday night
  • Joe was a natural at Topgolf
  • Networking is an important part of the PUGM
  • Matt unwinds at Topgolf
  • Tuesday night was a rousing success at Topgolf
  • Amy and Amy stopped for a selfie Tuesday night during happy hour
  • Equinox employees enjoy getting to know their customers personally
  • Topgolf offered good food, drinks, and game atmosphere
  • Amy offered, but Heather did NOT need any help with her swing
  • David gets set for his turn at the tee
  • Mitch enjoyed spending time with the customers and trying out Topgolf
  • Donald's great time at Topgolf led to the promise of new clubs!
  • Support VP Joe Herron leads an interaction session on Hot List sharing
  • There was an equal mix of veteran and first-time attendees
  • Christi is all set to lead one of the event's training sessions
  • Meet GnarlyPixel, our official PUGM photographers
  • The networking dinner on Tuesday night is always fun
  • It's a PUGM tradition!
  • Amy and Ernest take a selfie at Topgolf
  • We're thrilled Adam was able to attend Tuesday night's festivities
  • Ernest and Chris head downtown to Legends with the night owls
  • Leo is happy to attend his 13th PUGM
  • Many thanks to Mary for introducing the group to CFCA
  • There is a wide variety of training and educational sessions at the PUGM
  • We're so glad Susan King (IDI) could join us for this year's PUGM
  • We always love having EIS developers at the PUGM!
  • The PUGM offers good food and great conversation among participants
  • Many thanks to our customers for allowing us to serve you this past year!
  • David's having a great time with Heather and Mary at Legends Tuesday night
  • The Equinox crew can't wait to see you again next year!





The 2018 PUGM was packed with all the crowd favorites, such as in-depth Protector training sessions, a system walk-through of new features, and the Wish List, along with several new features. For the first time ever, Adam Panagia, from AT&T Global Fraud Management Organization, presented an informative 'Old Fraud, New Methods' topic. Another addition to the lineup was an interactive dashboard session with senior developer Derek Drake. Back by popular demand from years past, the agenda included an expert customer fraud panel as well as a separate support department panel. The evaluation metrics showed that everyone loved the event and benefitted from it! Attendees gave high marks for both the content and value of the conference.

Aside from the education and training sessions, we hosted our traditional networking dinner on Tuesday evening. This year's group dinner involved a trip to Topgolf! Everyone agreed the food was tasty and the competition was fierce when it came to golf. After the golf games ended, a contingency of folks headed back downtown to Legend's for a little more socializing and a glimpse at the full downtown scene.

We can't wait to host the Protector User Group Meeting for 2019. We'll send an official 'Save the Date' announcement at the start of the year, with complete details and registration site posted 6 months before the event. We also invite you to Nashville this spring for the TeleLink User Group Meeting (April 23-24, 2019).

About the Author: Amy Oldham is in Corporate Communications at Equinox Information Systems, where she creates and maintains the company's technical documentation and all other customer-facing publications. Amy is also responsible for the company's newsletter, email campaigns, press releases, and social media presence. When not writing, Amy enjoys spending time with her family, playing tennis, attending Dave Matthews Band concerts, and swimming.
To learn more about Equinox, its products, and staff, visit www.equinoxis.com or call (615) 612-1200.