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Matt Lowe
October 11, 2019
One of my favorite business trips I get to take each year is to attend the Users Conference that IDI Billing Solutions hosts for its customers. While we aren’t customers of IDI, we are integral partners and have been for over twenty years. We share many customers with IDI as TeleLink performs a vital role for those joint customers. TeleLink can process the call detail records (CDRs) across a carrier’s entire network, regardless of switch format, and create a billable output file that is in the CostGuard format. This makes billing much easier and provides a great auditing/reporting function for the carrier to ensure accurate billing.
This year’s trip to upstate New York was an amazing time! You see, at Equinox we get to host two users group meetings—one for TeleLink and one for Protector. While I love hosting our wonderful customers here in Nashville, attending the IDI event offers me a unique perspective. I get to be a “fly on the wall” and observe a well-run event and learn more about telecom at the same time.
Meeting customers in person is always a joy. These days, most of my interaction is via email or the occasional conference call. Nothing can replace the face-to-face time spent at this event and others. I was fortunate enough to sit next to a customer on the flight from Charlotte to Rochester. So much of those business relationships revolve around the work we do for our respective companies. It is always nice to get to know our customers on a more personal level and discover what amazing people they truly are.
At the IDI event, we had eight customers attend which made up over half of the companies in attendance. This was a great representation of the collaborative partnership between Equinox and IDI. I had the pleasure of seeing old friends and meeting new faces that work for our customers.
The timing for the IDI event couldn’t have been better. It was the week before our Protector Users Group Meeting and about 6 months before the TeleLink Users Group Meeting. On one hand, I had the opportunity to attend a meeting before hosting one. On the other hand, it is a great mid-year opportunity to see folks that will likely attend the TeleLink Users Group Meeting in April.
Overall, it is always a pleasure to see our dear friends at IDI as they host their Users Conference and highlight what a world-class organization they are. It is also equally as great to see our customers and continue to build that personal relationship that we are known for here at Equinox.
Matt Lowe is a Sales Engineer at Equinox Information Systems whose primary task is to evaluate and improve the company’s sales process, materials, and tools. He does so by acquiring and applying market intelligence gathered from the telecommunications industry. His other major responsibility is to coordinate project implementations by working with customers. In his spare time, Matt enjoys traveling with his wife and playing basketball with the guys from the office.
To learn more about Equinox, its products, and staff, visit www.equinoxis.com or call (615) 612-1200.
