It's a Wrap: Another Successful UGM!

By Matt Lowe
October 21, 2013

It's that time of year again...temperatures are dropping, days are shortening, and leaves are changing colors. One thing that's not changing is our annual Protector Users Group Meeting. Every year, Equinox hosts customers from far and near for this event, which takes place at the Equinox office. This year's dates are set; mark your calendars for November 6-8! If you've not yet registered, there is still time.

Due to popular demand, this year's User Group Meeting (UGM) once again includes an optional afternoon session on Wednesday (11/6/13). This time is set aside as an extended Protector training session led by Christi Vanoye. This optional session is a great opportunity to brush up on Protector knowledge, learn the latest application tips, and get assistance with your specific Protector questions!

Key items on the UGM itinerary for Thursday (11/7) and Friday (11/8) include:

1. What's New in Protector—Thursday morning's session is devoted to explaining the recently-released product features, with a look at improvements slated for the upcoming year.
2. User Case Studies—a time for current system users to present and discuss best practices for combating fraud using Protector's tools.
3. Wish List for Protector Review—an opportunity for Equinox to hear from Protector's users. Attendees interact directly with the developers who create this industry-leading solution, offering feedback as to the features and functions desired in future versions.

Each year, we are thrilled to host many of our users for a time of collaborative discussion regarding telecom fraud. “The biggest difference between our Users Group Meeting and other vendors is that instead of it being just a one-way presentation about a product, we strive to create a collegial conversation between and among users, support, sales, development, and our owners,” says David West, Equinox's Executive Vice President. Conference attendees have an opportunity to discuss Protector's features with those who, create, support, and sell, as well as others who are using the application in the real world. This event is like none other—providing in-depth information with direct access to product support staff, while having a bit of fun.

If you'd like to join us, there is still time. Please contact Lesa Grubbs (lgrubbs@equinoxis.com) for more information regarding registration. The conference is free of charge for all Equinox customers who are currently under maintenance! We look forward to seeing you soon.

About the Author: Matt Lowe is a Sales Engineer at Equinox Information Systems whose primary task is to evaluate and improve the company's sales process, materials, and tools. He does so by acquiring and applying market intelligence gathered from the telecommunications industry. His other major responsibility is to coordinate project implementations by working with customers. In his spare time, Matt enjoys traveling with his wife and playing basketball with the guys from the office.
To learn more about Equinox, its products, and staff, visit www.equinoxis.com or call (615) 612-1200.