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TeleLink: A Treasure Trove of Benefits

By Amy Oldham
February 14, 2018

If you are a TeleLink user or have ever heard us talk about the system, you are likely aware that TeleLink is a multifaceted application that solves many telecom revenue and business challenges. As a telecom carrier or service provider, you’re probably also aware of the potential value hidden in call and usage records. TeleLink exists to make telecom data actionable—we explain TeleLink by saying it helps you unlock the full power of information.

Specifically designed to address profitability and network efficiency challenges, TeleLink is currently installed at more than 50 carrier sites, processing over a billion records a day. Each day, TeleLink performs a host of business assurance functions, including: data mediation, routing assurance, ICA invoice validation, bill/CABS validation, bursted lines revenue assurance, quality of service measurements, traffic analysis, network performance and trending, compliance reporting, mobile traffic analysis, and so much more.

As Equinox CEO Byron Middendorf recently explained, “TeleLink provides so many benefits that the application has as many use cases as it does number of customer installations. Everyone uses it differently. If you hear an Equinox customer describe the positive results they get from TeleLink, you can likely obtain that same benefit. TeleLink is a wonderful product that has evolved from 30 years of consistently listening to customers and applying our telecom experience to address those concerns.”

Because TeleLink is a comprehensive platform, it largely looks different at every single customer site where it’s installed. That’s because a customer typically selects TeleLink as part of a data analytics project that focuses on a targeted business need (let’s call that Project X). Although TeleLink could provide additional benefit by addressing that customer’s other business assurance challenges, the personnel who selected TeleLink for Project X are often not spearheading or aware of Projects Y and Z. As a result, TeleLink is often not leveraged to its fullest potential.

Equinox’s mission is to help telecom carriers and service providers protect and optimize their revenue. To make sure we provide the tools and information needed to obtain maximum benefit from TeleLink, we surveyed the entire user community last year. First, a heartfelt thanks to everyone who completed the survey and/or submitted comments. Second, here’s how we put those results directly to work:

Webinar: Tapping into TeleLink’s Routing Assurance Benefits. Based on an overwhelming response for training on this topic, we added a TeleLink webinar to the first quarter 2018 calendar. We invite ALL TeleLink customers to join us Tuesday, February 27, 2018, at 2:00 PM (Central) for a no-cost webinar. Led by TeleLink trainer and reporting veteran Christi Vanoye, this one-hour training demonstrates TeleLink’s routing assurance features and explains their benefit. Webinar invitation and registration details are now online.

2018 TeleLink User Group Meeting. Based on your survey responses, we revived and totally revamped the TeleLink User Group Meeting. We designed the entire conference to help you understand and tap into every TeleLink benefit. We’re so serious about helping you unearth every treasure TeleLink has to offer that we are hosting the event at NO cost to you. Please join us in Nashville on April 24-25, 2018, to meet the Equinox Support team, go on a total system tour with the TeleLink developers, network with industry experts, get your training questions answered, and give input for TeleLink’s future enhancements. Get complete meeting details, including registration link, for the TeleLink User Group Meeting at http://www.equinoxis.com/tugm2018.php.

TeleLink gives you the ability to unlock the full power of usage data, so you can analyze it for crucial profitability and network efficiency decisions. Let Equinox give you the training and support needed to undertake these revenue assurance and cost management initiatives in TeleLink.

About the Author

Amy Oldham is in Corporate Communications at Equinox Information Systems, where she creates and maintains the company’s technical documentation and all other customer-facing publications. Amy is also responsible for the company’s newsletter, email campaigns, press releases, and social media presence. When not writing, Amy enjoys spending time with her family, playing tennis, attending Dave Matthews Band concerts, and swimming.
To learn more about Equinox, its products, and the people who power them, visit www.equinoxis.com or call (615) 612-1200.