Home / Our News & Events / News / Carolina West Wireless Relies On Equinox Again For Solution
(NASHVILLE, TN) June 24, 2020—Equinox Information Systems, a premier supplier of business assurance solutions to telecommunications companies, is pleased to announce that Carolina West Wireless has licensed the latest version of the TeleLink routing assurance and reporting platform. Currently processing over 2 billion records a day for providers around the world, Equinox has been deploying applications that help telecom companies stop fraud, mediate usage data, manage expense, and optimize revenue since 1986. Carolina West Wireless is an innovative regional wireless carrier offering customers data and mobile services, the latest wireless equipment, and competitive wireless plans that provide nationwide coverage.
The two companies established a relationship in 2012 when Carolina West sought a solution to perform revenue assurance functions for their voice, data, and roaming sources. At that time, Equinox deployed TeleLink, allowing Carolina West to validate bills against actual usage, report on roaming usage, search record details, and analyze subscriber market activity. Carolina West later asked Equinox to process additional network traffic in TeleLink and develop a new analytical report. Based on the positive results achieved with the revenue assurance application, Carolina West relied on Equinox for this latest project, which includes licensing the newest TeleLink 7 system and expanding its deployment to process, analyze, and warehouse their IMS network traffic.
“TeleLink’s analysis and reporting tools have helped us identify revenue opportunities as well as expense reductions,” explained Jude O’Sullivan, Chief Customer Officer at Carolina West. “And the Equinox Support team is very responsive when we have a question or need to report on specific wireless, cell site, or market activity. We look forward to working together on this most recent project.”
TeleLink solves business assurance challenges by making usage data actionable. Its mediation abilities are extremely robust, allowing disparate records to be standardized, searched, stored, and delivered to billing and other business and operational systems. Its powerful search and report engines provide unparalleled access to data, allowing you to analyze and leverage many revenue, expense, and network management opportunities.
“Equinox takes great pride in partnering with customers to ensure they get personal training and support not just during system implementation but for the entire tenure of our relationship with them,” stated Equinox Information Systems EVP David West. “We are thrilled that Carolina West has asked us to continue partnering with them as their latest revenue assurance project.”
Carolina West Wireless was formed in 1991 and is owned by a partnership consisting of Skyline Telephone and Surry Communications. Headquartered in Wilkesboro, North Carolina, Carolina West Wireless provides its customers with innovative technology including high speed data and mobile services, the latest wireless devices, and competitive wireless service plans that provide national coverage.
For more information, visit www.carolinawest.com or call 800.235.5007.
Since 1986, Nashville-based Equinox Information Systems has helped telecom customers around the world address profitability and network efficiency issue by supplying solutions to protect and optimize their revenue. Besides fraud management, Equinox also offers data mediation, usage analytics, revenue/ expense management, routing assurance, network analysis, and custom developed applications. The company currently serves every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more, visit www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
