Home / Our News & Events / News / Equinox Supplies Solution for New Horizon Communications
(NASHVILLE, TN) February 8, 2018—Leading business assurance solutions provider Equinox Information Systems is pleased to supply New Horizon Communications (NHC), one of the nation’s leading telecommunications companies, with a fraud management solution (FMS). As the most installed FMS in the U.S., the Protector system is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud. New Horizon Communications is an approved, regulated public utility offering a full range of telecom services nationally, including basic phone service, high speed data, internet, hosted VoIP, SIP trunking, and network equipment and hardware. Last year, NHC identified Equinox as the frontrunner for this project and rolled out Protector to monitor their Metaswitch traffic.
Eric Anderson, who is Vice President of Technology at New Horizon Communications, described his experience with Equinox in this way, “Offering exceptional customer service is key to our position as one of the country’s leading telecommunications companies. Protecting our customers and network is just another way we continue this mission. Our search for a reliable, cost-effective FMS led us to Equinox, and we’re confident we made the right choice. From the initial sales process, through implementation, and beyond go-live, Equinox clearly demonstrated their commitment to customer relationships.”
Currently processing hundreds of millions of call records per day, Protector provides real-time fraud protection for companies around the globe. The automated FMS instantly notifies analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, and offers automatic blocking / shut down capabilities when warranted. The FMS also integrates browser-based case management tools to speed investigation and incident closure from anywhere. Saving carriers hundreds of millions of dollars in fraud losses annually, Protector’s reputation is well earned.
“With over three decades of evidence to support Protector’s ability to detect and stop network attacks, we are confident New Horizon Communications will benefit from reduced risk exposure as well as positive gains in employee productivity and customer satisfaction,” explained Equinox EVP David West. “More importantly, we are thrilled to embark on this relationship with New Horizon Communications and look forward to serving them for many years to come!”
New Horizon Communications is a telecommunications leader serving business customers for over 15 years. NHC is different from other business telecom providers. We are a fully-certified, regulated telephone utility in 48 states plus DC, offering a full range of Cloud, IP, Managed and traditional communications services including Cloud Solutions, Managed Services, Hosted VoIP, SIP, traditional POTs, Conferencing and UcaaS collaboration, Broadband, Ethernet private line, wireless 4G LTE back-up, CCaaS (Call Center Solutions) and related customer premise equipment. Together with our agent and carrier partners, we are a single source for the communications solutions businesses are demanding today and in the future. Online dashboard controls, consolidated billing, a single point of contact, and exceptional customer service has solidified NHC’s position as one of the top telecom companies in the country. Please visit us at: http://www.nhcgrp.com.
Since 1986, Equinox has helped telecommunication customers around the globe protect and optimize revenue. Besides fraud management, Equinox also offers data mediation, usage analytics, revenue/ expense management, routing assurance, network analysis, and custom application development solutions. The company currently serves every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more, visit www.equinoxis.com.
