Home / Our News & Events / News / Telesystem Expands Solutions With Equinox
(NASHVILLE, TN) January 22, 2020 — Market-leading telecom solutions supplier Equinox Information Systems reports that Telesystem, a seasoned information and communications technology (ICT) provider, has selected them for several additional business assurance initiatives recently, including an automated fraud management system (FMS). In 2015, Telesystem embarked on a relationship with Equinox when they licensed and deployed the Collector and TeleLink solutions to compile, filter, and convert records from multiple network points and deliver them to downstream operational support systems. Beyond mediation, Telesystem also leverages TeleLink for warehousing this usage data, so they can generate in-depth analytic and network activity reports.
In the years following, Telesystem expanded their reliance on TeleLink to mediate and delivery usage records from new network sources and billing systems to a host of data targets. In 2017, Telesystem identified Equinox as their first choice in a search for an FMS vendor. Equinox’s Protector application has a well-earned reputation in telecom, based on its ability to save carriers hundreds of millions in fraud losses annually. After deploying the FMS to monitor their network, Telesystem elected to add automatic blocking to further protect their network and their customers.
“TeleLink’s mediation, reporting, and analysis features have worked fantastically for us, and the Equinox team has been responsive from initial installation to deployment and customizations needed to the production system,” explained Dave Erwin, Manager, Billing Application Support for Telesystem. “It’s been a pleasure working with them, and we knew they were the right choice for this FMS project.”
Protector is a comprehensive, scalable solution with a proven record of combatting even the newest fraud schemes. The automated FMS provides real-time protection, with instant notification of suspicious activity, escalated alerts for high-risk incidents, and automatic blocking when warranted. Browser-based tools drastically reduce investigation and incident closure time. TeleLink’s mediation is extremely robust, allowing disparate records to easily be standardized, searched, stored, and delivered to other business and operational systems. Its powerful search and reporting tools offer unparalleled access to the data it captures and stores.
“When Telesystem initially approached Equinox in 2015, we were confident that TeleLink’s mediation functions would increase the workflow efficiency and give Telesystem a reliable way to analyze their network activity and usage data,” commented Equinox Executive Vice President David West. “We work hard to earn our customers’ trust and are thrilled Telesystem has selected us for these recent projects.”
For over 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication and collaboration solutions. Made possible by the development and delivery of advanced technologies, Telesystem designs unique solutions to address the business-specific needs of each customer and helps them overcome some of the biggest and most complex challenges in modern IT.
Telesystem boasts 39 national Points of Presence (POPs), 3 privately-owned, compliant data centers, and 97 NNI Agreements which allow for blanket Ethernet coverage from coast to coast. Guided by our strategic partnerships and customer-centric mission, Telesystem currently delivers enterprise collaboration solutions and networking services to businesses in 45 states, DC and 4 foreign countries. Our customers include hospitals, universities, local public and private school districts, banks, and regional government offices, to name a few.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
