Home / Our News & Events / News / Ziply Fiber Relies On Equinox Solutions
(NASHVILLE, TN) July 1, 2020—Market-leading telecom solutions supplier Equinox Information Systems reports that Ziply Fiber has selected them for several business assurance initiatives recently. Currently processing over 2 billion records a day for providers around the world, Equinox has been deploying applications that help telecom companies stop fraud, mediate usage data, manage expense, and optimize revenue since 1986. Ziply Fiber has been in the news many times in recent months as part of their extensive fiber rollout and network improvements, which are aimed at maximizing its customers’ experience and delivering fiber to rural markets and locations that previously did not have access to it.
In 2004, Equinox embarked on a business relationship with Frontier Communications when they deployed an automated fraud management system to identify and shut down suspicious or abusive activity. A decade later, Frontier adopted Equinox’s TeleLink platform for its revenue assurance and reporting abilities, including invoice validation, routing assurance, and financial impact evaluation of network/rate/carrier changes. In 2020, Ziply Fiber acquired the northwest operations of Frontier Communications (https://get.ziplyfiber.com/news/release/403). After that transaction took place, Ziply Fiber evaluated these systems and elected to license both the Protector and TeleLink solutions. Based on their current initiatives to invest in fiber buildouts and continue growing their network, Ziply Fiber quickly saw the benefit of adding the routing assurance module to their TeleLink license.
“At Ziply Fiber we are investing heavily in our network and services in the Northwest, with a particular focus on our fiber buildout,” explained Terrence Degree, Director at Ziply Fiber. “Equinox is a well-established company with a proven track record for helping carriers protect their network and customers, which made them an early frontrunner for these projects. It’s been fantastic to work with Equinox during this exciting time.”
Protector is a comprehensive, scalable solution with a proven record of detecting even the newest fraud schemes. The automated FMS provides real-time protection, with instant notification of suspicious activity, escalated alerts for high-risk incidents, and automatic blocking and active call tear down when warranted. Browser-based tools drastically reduce investigation and incident closure time. TeleLink’s powerful tools give carriers and service providers unparalleled access to individual event details, which they can use to troubleshoot, research, and generate reports. TeleLink’s reports provide valuable insight and immediate visibility to customer activity, market trends, traffic patterns, and network utilization routing; they also provide the data needed for in depth analysis, for initiating or defending billing disputes, and for complying with regulatory reporting requirements.
“Ziply Fiber’s selection of Equinox for these initiatives is a testament to the market-proven abilities of our Protector and TeleLink solutions as well as the results they’ve achieved for so many carriers just like Frontier Communications,” commented Equinox Executive Vice President David West. “We are thrilled to serve Ziply Fiber in this capacity and look forward to a long-lasting relationship with them.”
Ziply Fiber is headquartered in Kirkland, Washington, and has major offices in Everett, Washington, Beaverton, Oregon, and Hayden, Idaho. Most of Ziply Fiber’s executive team, which consists of former executives from AT&T, CenturyLink, and Wave Broadband, either grew up in the Northwest or have spent the better part of 30 years living here. That local ownership and market familiarity is an essential part of the company mindset and culture.
The company offers fiber internet (symmetrical 1GB/sec) and phone for residential customers, Business Fiber Internet, and Ziply Voice services for small businesses, and a variety of internet, networking, and voice solutions for enterprise customers. The company continues to support DSL and TV customers. A full listing of products and services can be found at www.ziplyfiber.com.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
