Home / Our News & Events / News / Equinox Supplies Latest Solution for First Communications
(NASHVILLE, TN) July 2, 2018—Equinox Information Systems, a frontrunner in the telecom business assurance solutions market, reports that First Communications has upgraded to the latest version of the TeleLink usage analytics and reporting platform from Equinox. Currently processing 1.7 billion records a day for service providers around the world, Equinox has helped telecom companies stop fraud, mediate usage data, manage expense, and optimize revenue since 1986. First Communications, a leading Midwest technology solutions provider, turned to Equinox for this latest project based on the long-standing relationship between the two companies.
First Communications has relied on Equinox’s solutions since 1998, when they first implemented Equinox solutions for CDR collection and reporting. In 2012, First Communications selected and deployed Equinox’s TeleLink platform to mediate their usage data for delivery to their billing system vendor. Then, in 2015, First Communications turned to Equinox again for their Protector automated fraud management solution. The following year, First Communications expanded their TeleLink licensing to mediate additional data to support the company’s growth and increased network traffic. First Communications will continue to use the newest, web-based TeleLink platform for their billing system mediation and network analysis reports as they did before, but they will also add the system’s subpoena reporting module and maintain additional data in TeleLink’s custom user tables.
“Our experience with Equinox has been tremendous. Their data information tools have helped us save time and efficiently addressed several business assurance challenges, and their entire team has supported us through every step of implementation to production and beyond,” explained First Communications President Margi Shaw. “We look forward to working with Equinox for many more years.”
TeleLink solves business assurance challenges by making usage data actionable. Its mediation abilities are extremely robust, allowing disparate records to be standardized, searched, stored, and delivered to other business and operational systems. Its powerful search and report engine provide unparalleled access to the data it captures, resulting in many revenue, expense, and network management benefits.
“We are thrilled that First Communications initially sought us out two decades ago and are honored to be selected for this latest business assurance project,” commented Equinox Information Systems EVP David West. “We highly value our relationship with First Communications and appreciate the trust we’ve established with them on these TeleLink and Protector initiatives.”
First Communications is a leading technology solutions provider offering data networking, voice, and managed services throughout the Midwest. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. Headquartered in Akron, Ohio, and a 24x7x365 Network Management Center in Chicago, First Communications is dedicated to pairing effective customer communications with next generation technology.
To learn more about the company and their product offerings, visit http://www.firstcomm.com/.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. Protector saves carriers hundreds of millions of dollars annually in fraud losses. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable telephony, wireless, wireline, rural independent, CLEC, and wholesale providers. To learn more, visit www.equinoxis.com.
