Protector User Group Meeting

October 3 - October 5, 2022

BACK IN PERSON AND BETTER THAN EVER

WHAT

Words cannot express how much we missed you and how grateful we are to gather in person again! We encourage EVERY member of the Protector community to join us for this event. The Protector User Group Meeting has it ALL—world-class fraud management education, access to industry experts, ample networking, set in the heart of Nashville!

Take your fraud management strategies to the next level. Protector veteran and fraud expert Christi Vanoye leads in-depth training sessions during the event. (You can submit questions in advance!)
Tour the entire system with emphasis on leveraging the newest features for the greatest gain.
Help your bottom line. Learn how to reduce fraud losses via carrier-led case studies.
Make a difference. Your questions and input directly shape Protector's future features.
Network and exchange tips with professionals from every sector of telecom;
Meet the Equinox teams who develop and support Protector;
Experience southern hospitality. Equinox furnishes six meals for event attendees.

WHERE

All User Group Meeting sessions take place at the Music City Center, located at 201 Rep. John Lewis Way S (formerly 5th Ave S), Nashville, TN 37203, (615) 401-1400.

WHO

Any Protector user currently under maintenance can attend the meeting FREE OF CHARGE. There's no better value, as your only cost is for travel and lodging! The event costs $1,295 per person for all other attendees. Seating is limited, so be sure to register as soon as possible¹.

WHEN

The event occurs October 3 - 5, 2022 (Monday through Wednesday) in Nashville. By popular demand, we are pleased to once again offer an introductory training webinar BEFORE the meeting.

NEW DATE, Tuesday September 13 (12:00 Central): Fraud 101: Using Protector's Rules in the Fight Against Fraud. This one-hour online webinar delves into the role of creating and using rules to detect fraud, with a comparison of rule usage between Protector 10 and 11. This training is perfect for all system users, regardless of skill level, application version, or ability to attend PUGM in Nashville. This free training is open to ALL current members of the Equinox community but does require separate registration. (This session has been rescheduled from September 20 to September 13 to avoid conflicting with CFCA's fall meeting.)

Monday October 3: Lunch is provided at 12:00 pm at the Music City Center, followed by the event's official kick off at 1:00. Please plan to arrive at the Nashville airport by 11:00 am (Central) to take advantage of the day's activities. The UGM event begins with formal introductions, followed by use case demonstrations of the system's new features.

Tuesday October 4: This day begins with breakfast at the Music City Center. Educational and networking sessions for this day include carrier-led case studies, training, access to the Equinox support and development team, lunch break, group photo, and the ever-popular Wish List. All training sessions are led by Implementation Manager, Christi Vanoye. We gladly welcome suggestions and advance questions for the training sessions. After sessions wrap, Equinox also provides a relaxing networking dinner Tuesday night at Martin's Bar-B-Que Joint.

Wednesday October 5: The final day starts with breakfast at the Music City Center followed by a special Support presentation, training, and sessions running until noon. Lunch is available at noon for those who have later flights.

HOW

You must register to attend the event. Registration is now open at https://cvent.me/2Ey2g2.

WHERE TO STAY

You may stay at the host hotel or choose an alternate downtown hotel. Read details in the next two paragraphs.

Host Hotel: Hampton Inn & Suites by Hilton Nashville Downtown, 310 4th Avenue South, Nashville, TN 37201. Equinox has reserved a limited block of rooms for 10/2/22 to 10/5/22 for the Protector User Group Meeting. The discounted $199 room rate is available until September 2nd or until the group block sells out, whichever comes first. Book online at https://group.hamptoninn.com/evbt86 and use code CHHEQX to receive the reduced rate. Reserve your room as soon as possible, as the number of discounted rooms is limited, and downtown hotels fill quickly. After the September 2nd cutoff date or the CHHEQX block sells out, any available room in the hotel confirms at the prevailing rack rate. Hotel parking is available by valet only at $42 per day (subject to change). To reach the host hotel by phone, call (615) 277-5000.

Alternate hotels: To stay elsewhere within walking distance of the Music City Center, secure accommodations by contacting those hotels directly: http://www.nashvillemusiccitycenter.com/visitors/hotels.

Participants are responsible for their own hotel and transportation costs. Equinox provides 6 meals as part of the conference. Equinox also covers all admission costs for any current member of the Protector community.

HOW TO GET TO THE UGM EACH DAY

The host hotel is (less than two blocks) walking distance from the Music City Center (MCC) event venue. Please note that PUGM attendees are responsible for securing transportation to/from the airport.

Participants are responsible for their own travel, transportation, and accommodation costs.

WHAT'S NEXT

Now that you've decided to join us for the 2022 Protector User Group Meeting:

Register for the event online.
Reserve your hotel online at the host hotel or alternate, downtown hotel.
Book a flight or make travel plans for getting to Nashville.
Plan to attend the introductory 'Fraud 101: Using Protector's Rules in the Fight Against Fraud' training webinar on September 13. It's perfect for all Protector users, regardless of ability to attend PUGM. Register here.
Submit specific training questions for Christi to cover during the event training sessions.

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¹ Event registration deadline is September 16, 2022. Registrations received or cancelled after 9/16/2022 are subject to a $250 fee.