Protector User Group Meeting AGENDA
September 11 - 12, 2023
WHERE
All sessions take place in room rooms 110A & 110B at the Music City Center, located at 201 Rep. John Lewis Way S (formerly 5th Ave S), Nashville, TN 37203, (615) 401-1400.
Monday, September 11, 2023
| 12:00 pm | Lunch at the Music City Center |
| 1:00 pm | Welcome and Introductions |
| Byron Middendorf provides opening remarks and kicks off the conference with introductions |
| 1:45 pm | What's New in Protector |
| Amy Oldham and Chris Lowe demonstrate the latest Protector 11 features and benefits |
| 2:15 pm | Break |
| 2:30 pm | What Else is New in Protector |
| Amy Oldham and Chris Lowe finish showing the newest features and system resources in Protector 11 |
| 3:00 pm | Protector 11 Portal Interface |
| Chad Henke, Hunter McGee, and Chase Haley discuss Protector’s interface, its tools, and key features |
| 3:30 pm | Break |
| 3:45 pm | Protector Scoring |
| Bill Menees and David Bastin cover fundamental concepts, with practical guidance on Protector's scoring models |
| 4:30 pm | Wrap Up |
| David West summarizes the day's sessions and outlines instructions for dinner |
| 6:00 pm | Happy Hour followed by dinner in the Rodeo Room at Nashville Underground |
| All participants enjoy networking, drinks, and appetizers, followed by dinner, games, and bull riding |
Tuesday, September 12, 2023
| 9:00 am | Breakfast at Music City Center |
| 9:30 am | All About Activities |
| Chad Henke explains how activities are generated, used behind the scenes, and drive Protector’s subscriptions |
| 10:00 am | Protector Reporting |
| Christi Vanoye shines a light on this powerful but often overlooked Protector feature |
| 10:30 am | Break |
| 10:45 am | Three Flags |
| Ronnie Gibbs and David Bastin review the logic and configuration that determine what data Protector monitors, profiles, and warehouses |
| 11:15 am | What's Next? |
| David Bastin lays out Protector’s roadmap and future development path |
| 11:45 am | Group Picture |
| 12:00 pm | Lunch |
| 1:00 pm | Wish List |
| David West facilitates this collaborative session to crowdsource Protector’s coming enhancements |
| 2:00 pm | Break |
| 2:15 pm | The Business of Blocking |
| Hunter McGee and David West take an in-depth look at available blocking models, including Metaswitch libraries, in-house REST APIs, and JIRA interface |
| 2:45 pm | Know Your Customer (KYC) |
| David West leads this panel discussion on the advantages and opportunities for KYC initiatives in fighting fraud |
| 3:15 pm | Break |
| 3:30 pm | Protector References |
| Alex Vandyke and Simeon C'deBaca illustrate the investigative power of this expanded feature |
| 4:00 pm | Customer Panel |
| David West facilitates a discussion among current customers about relevant topics |
