Protector User Group Meeting AGENDA
September 11 - 12, 2024
WHERE
All sessions take place in rooms 110A & 110B at the Music City Center, located at 201 Rep. John Lewis Way S (formerly 5th Ave S), Nashville, TN 37203, (615) 401-1400.
WHEN
Wednesday, September 11, 2024
| 12:00 pm | Lunch at the Music City Center |
| 1:00 pm | Welcome and Introductions |
| Byron Middendorf provides opening remarks and kicks off the conference with introductions |
| 1:45 pm | Protector 11 Reporting |
| Chad Henke and Chris Lowe use the report wizard to discuss both the development and support aspects of this valuable and often underutilized system resource |
| 2:10 pm | TeleLink 11 Reporting |
| David West piggybacks on the previous session to spotlight differences / benefits of TeleLink’s report capabilities |
| 2:15 pm | Break |
| 2:30 pm | KYC (Know Your Customer) Case Study |
| David West covers fundamental KYC concepts and practical applications for the Somos DNO data and dashboard
resources in the web portal |
| 2:45 pm | What’s New in Protector |
| Amy Oldham and Simeon C’deBaca interactively demonstrate the latest Protector 11 features and benefits |
| 3:30 pm | Break |
| 3:45 pm | altafiber Case Study |
| Laura Weaver and Keith Gould share insights and experiences from their recent Protector implementation |
| 4:15 pm | Wrap Up / Q&A |
| David West summarizes the day’s sessions, answers outstanding questions, and outlines instructions for dinner |
| 6:00 pm | Happy Hour followed by dinner at Pinewood Social |
| All participants enjoy networking, drinks, and appetizers, followed by bowling |
Thursday, September 12, 2024
| 9:00 am | Breakfast at Music City Center |
| 9:30 am | User-Defined Event Rules |
| Christi Vanoye explains the importance of event rules as she walks through the process of creating a new rule |
| 10:00 am | Cox Communications Case Study |
| Brian Langley describes his organization’s request and use for specific features in Protector |
| 10:30 am | Break |
| 10:45 am | Credit Limit Monitoring |
| Chase Haley and Alex Vandyke review the principles and interfaces for this Protector monitoring option |
| 11:15 am | What's Next? |
| David Bastin lays out Protector’s roadmap and future development path |
| 11:45 am | Group Picture |
| 12:00 pm | Lunch |
| 1:00 pm | Wish List |
| David West facilitates this collaborative session to crowdsource Protector’s coming enhancements |
| 1:30 pm | Wholesale Traffic Case Study |
| Mary Hochheimer (Sinch) talks about how she uses Protector 11 to monitor wholesale traffic |
| 2:00 pm | Break |
| 2:15 pm | Customer Imports |
| Ronnie Gibbs, Ernest Howell, and Simeon C’deBaca represent the development, support, and project management perspectives when it comes to the process of requesting, receiving, and applying reference data in Protector |
| 2:45 pm | Case Disposition and Why It Matters |
| Christi Vanoye expounds on the importance of promptly and properly dispositioning case in fighting fraud |
| 3:15 pm | Break |
| 3:30 pm | Customer Panel |
| David West facilitates a discussion about noteworthy and otherwise relevant topics |
