Home / Our News & Events / News / Equinox Deploys Another Solution For RingCentral
(NASHVILLE, TN) November 14, 2022 — Market-leading telecom solutions provider Equinox Information Systems is pleased to assist RingCentral (NYSE: RNG) with their latest initiative. The two companies initially embarked on a relationship in 2014 when RingCentral licensed the Protector fraud management solution (FMS) from Equinox. RingCentral, a leading provider of cloud business communications solutions, turned to Equinox a couple times since then to expand various aspects of the application. For the most recent project, RingCentral asked Equinox to deliver new features in and deploy Protector 11 for one of their global offices.
“RingCentral has experienced rapid growth and expansion since it was founded in 2003,” explained RingCentral Sr. Manager Fraud Prevention, Andrei Bujor. “We initially selected Protector based on its proven ability in the industry. Equinox‘s responsiveness and innovations since then made them our first choice when this business need arose.”
Protector‘s reputation as the most reliable and cost-effective FMS is well earned; the application has been saving carriers hundreds of millions of dollars in fraud losses each year for over three decades. The system‘s dynamic and flexible monitoring metrics quickly identify fraudulent and abusive activity across all customer and call types. Protector can shut down activity at the switch or tear down active calls when needed. Its extensive case management tools allow speedy investigation and resolution of all events online.
“Protector‘s ability to accommodate RingCentral‘s growing network and custom features is a testament to the system‘s extensibility and scalability,” offered Equinox Executive Vice President, David West. “RingCentral has put Protector to the test, and a result, they knew it was the best system to address their project‘s objectives.”
RingCentral serves more than 300,000 businesses for a reason: It excels at VoIP solutions, from small businesses to enterprises. It's a great fit for the hospitality, retail, healthcare, and customer service industries in particular, thanks to great customer support and a range of features designed to field inbound callers. RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Cloud Contact Center solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customize business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.
Since 1986, Equinox Information Systems has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company‘s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox‘s solutions and the people who power them, visit www.equinoxis.com, or follow on Twitter @EquinoxInfoSys and LinkedIn.
