Home / Our News & Events / News / TELESYSTEM RELIES ON EQUINOX FOR BUSINESS ASSURANCE INITIATIVES
(NASHVILLE, TN) October 22, 2024 – Equinox Information Systems, the premier business assurance solutions supplier to the telecom industry, has been selected by Telesystem to assist with two more projects. Telesystem, a leading nationwide provider of cybersecurity, networking, and communication solutions, first partnered with Equinox in 2015 when they licensed the Collector and TeleLink solutions to mediate, warehouse, and generate in-depth analytic and network activity reports for multiple network sources. In 2017, Telesystem identified Equinox as their first choice for an FMS vendor, so Equinox deployed their Protector automated fraud management system (FMS) across the organization at that time and later added automatic blocking as a further safeguard for the network.
Telesystem’s experience with Equinox’s outstanding customer support, training, and project management services these past nine years paved their way for their recent decision to invest in the latest TeleLink 11 and Protector 11 applications that Equinox hosts. Since 1986, Equinox has been implementing solutions that help telecom companies and service providers around the globe stop fraud, mediate usage data, manage expenses, and optimize revenue. The company currently processes over two billion customer records a day.
“Equinox has consistently delivered the solutions plus educational resources and the personnel to back them that allowed us to achieve tremendous success in our mediation, reporting, analytic, and fraud management endeavors,” explained Dave Erwin, Director, Billing, Software and Data Services for Telesystem. “Equinox’s unwavering commitment to supporting us was essential in our decision to select them for this project.”
Protector has well earned its reputation as the most reliable and cost-effective FMS in the nation by saving carriers hundreds of millions of dollars in fraud losses each year for decades. The system’s dynamic and adaptable monitoring metrics quickly identify fraudulent and abusive activity across all customer and call types, immediately alert about unwanted events, and can shut down activity at the switch or tear down active calls when warranted. TeleLink provides essential revenue management, expense management, and network management tools. Its primary purpose is to make usage data actionable. Its robust mediation engine standardizes disparate records, compiles a data warehouse, and delivers formatted data to billing systems and other and backend processes. Its powerful warehouse search and report engine both provide unparalleled access to the data it captures, so you can quickly identify operational efficiencies and analyze network traffic.
“As an industry leading supplier, Equinox is continually improving our solutions’ performance, scalability, and feature set so we can help customers achieve even more impressive results in less time. TeleLink 11 and Protector 11 are an asset for Telesystem’s continued growth and mission to help businesses maximally utilize their IT infrastructure,” commented Equinox CEO, David West. “Even more importantly to us though is being chosen for another business assurance project is a testament to the relationship and trust Equinox has earned with Telesystem.”
For over 30 years, Telesystem has been a trusted technology partner for SME and mid-market US-based organizations, empowering businesses across the country with a range of innovative cybersecurity, networking and communication solutions designed to address the business-specific needs of each customer. Guided by strategic partnerships and a customer-centric mission, these customized solutions are backed by an end-to-end managed experience and 24/7 US-based support team.
Telesystem provides service to businesses in all areas of the United States. Their customers include hospitals, universities, local public and private school districts, banks, multi-location retail establishments and regional government offices, just to name a few. Visit www.TrustTelesystem.com.
Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com, or follow on X @EquinoxInfoSys and LinkedIn.
