TeleLink User Group Meeting AGENDA
April 9 - April 10, 2024
WHERE
All sessions take place in rooms 104A & 104B at the Music City Center, located at 201 Rep. John Lewis Way S (formerly 5th Ave S), Nashville, TN 37203, (615) 401-1400.
WHEN
Tuesday April 9, 2024
| 8:30 am | Breakfast at Music City Center |
| 9:15 am | Welcome and Introductions |
| Byron Middendorf provides opening remarks and kicks off the conference with introductions | |
| 10:00 am | TeleLink 11 Customer Panel |
| David West facilitates a discussion around TeleLink 11, its benefits, and the upgrade process | |
| 10:30 am | Break |
| 10:45 am | TeleLink 11—References |
| Development provides context and guidance for this investigative TeleLink resource | |
| 11:15 am | TeleLink 11—Hybrid Enrichment |
| Development dives into the mechanics of how TeleLink enriches usage files and why that’s beneficial | |
| 11:45 am | Group Picture |
| 12:00 pm | Lunch |
| 1:00 pm | Routing Assurance Case Study |
| Dwain Springer (Charter/Spectrum) demonstrates practical application for TeleLink's routing assurance functionality | |
| 1:30 pm | TeleLink 11 Training—Reporting and Warehouse |
| Christi Vanoye delivers training and best practice recommendations for these two highly-used components while also highlighting the newest available features in TeleLink | |
| 2:15 pm | Break |
| 2:30 pm | SOMOS Presentation |
| SOMOS representatives share the latest from the authoritative source for numbering data | |
| 3:00 pm | Mediation and Mediation Reporting |
| Christi Vanoye and John Sikes detail TeleLink’s powerful mediation and reporting abilities | |
| 3:30 pm | Break |
| 3:45 pm | Support: What We Do and How to Help Us Help You |
| Equinox Support explains their purpose, workflow, and customer interactions | |
| 4:30 pm | Wrap-up |
| David West summarizes the day’s sessions and provides instructions for dinner | |
| 6:00 pm | Happy Hour followed by dinner at Martin’s Bar-B-Que Joint |
| All participants enjoy networking and drinks, followed by dinner and gaming |
Wednesday April 10, 2024
| 8:30 am | Breakfast at Music City Center |
| 9:15 am | KYC Dashboard |
| David West, Chad Henke, and Chase Haley expound on the system’s KYC (know your customer) capabilities | |
| 9:45 am | Project Management / Implementation Statistics / Feature Requests |
| Simeon C’deBaca walks through the project management process, including how requests become reality | |
| 10:00 am | Break |
| 10:15 am | TeleLink 11 Roadmap |
| David Bastin talks through the product’s future features and coming attractions | |
| 10:45 am | Break |
| 11:00 am | Wish List |
| David West and Chris Lowe capture feedback and product requests during this brainstorming discussion | |
| 11:30 am | Wrap-up |
| David West officially closes the event | |
| 11:45 am | Lunch |