Hosting the TeleLink Users Group Meeting (TUGM) on the same week as Nashville's NFL Draft presented some unexpected logistical challenges — venue competition, street closures, packed restaurants. But Equinox kept its dates and made it work.
The parallel felt apt. Just as NFL teams carefully vet prospects before making their selection, telecom carriers evaluate vendors rigorously before committing to a mediation and reporting platform. They're looking for a long-term partner, not just a product. They want to know it will deliver, and they want to know the team behind it will too.
At TUGM 2019, we celebrated the customers who chose TeleLink — for its data mediation capabilities, billing support, reporting depth, and the relationships that come with it. I especially enjoy meeting customers in person for the first time after months of phone calls and emails. There's something that only face-to-face time can build.
If you haven't attended a TeleLink User Group Meeting yet, make plans for next year. You'll pick up new tips, connect with peers across the industry, and see firsthand why carriers across the globe keep choosing TeleLink.
About the Author — Matt Lowe is a Sales Engineer at Equinox Information Systems.