Protector User Group Meeting

September 11 – 12, 2024

WHAT

It’s been another great year partnering with the Protector community, and we simply cannot wait to see you all this fall! This educational event is perfect for EVERY member of the Protector community. The Protector User Group Meeting (PUGM) includes informative, in-depth fraud management sessions presented by industry experts, all designed to help you maximally protect your revenue and mitigate risk. Join us in the heart of Nashville this fall to:

Take your fraud management strategies to the next level. Protector veteran and fraud expert Christi Vanoye leads in-depth training sessions during the event. (You can submit questions in advance!)
Help your bottom line. Learn how to reduce fraud losses via carrier-led case studies.
Tour the entire system with emphasis on leveraging the newest features for the greatest gain.
Network and exchange tips with professionals from every sector of telecom.
Meet the Equinox teams who develop and support Protector.
Make a difference. Your questions and input directly shape Protector's future features.
Experience southern hospitality. Equinox furnishes four meals for event attendees.

WHERE

All User Group Meeting sessions take place in rooms 110A and 110B at the Music City Center, located at 201 Rep. John Lewis Way S (formerly 5th Ave S), Nashville, TN 37203, (615) 401-1400.

WHO

Any Protector user currently under maintenance can attend the meeting FREE OF CHARGE. There's no better value, as your only cost is for travel and lodging! The event costs $1,295 per person for all other attendees. Seating is limited, so be sure to register as soon as possible¹.

WHEN

The event occurs September 11 and 12, 2024 (Wednesday and Thursday) in Nashville. Please note this year’s event spans two days again but is in the middle of the week. By customer request, we are pleased to once again offer an introductory online system training in advance of the onsite PUGM.

ONLINE PRE-SESSION (Before PUGM) - Tuesday August 27 (12:00 PM Central): Protector 101: A System Overview and Introduction. This one-hour online training demonstrates Protector’s features by walking through the application’s interface. This webinar is perfect preparation for the user group and is designed to help you get the most out of the meeting’s content. It is perfect for all system users, regardless of skill level, application version, or ability to attend PUGM in Nashville. This free training is open to ANY current member of the Equinox community but does require separate registration.

PUGM EVENT DAY 1 - Wednesday September 11: Lunch is provided at 12:00 pm at the Music City Center, followed by the event’s official kick off at 1:00. Please plan to arrive at the Nashville airport by 11:00 am (Central) to take advantage of the day’s activities. The UGM event begins with formal introductions, followed by use case demonstrations of the system’s new features, as well as presentations led by the Support and Development teams. After sessions wrap, Equinox provides a relaxing networking dinner Wednesday night at customer favorite Pinewood Social. Learn more by perusing the meeting’s agenda.

PUGM EVENT DAY 2 - Thursday September 12: This full day begins with breakfast at the Music City Center and concludes at 4:00 PM. Educational and networking sessions for this day include carrier-led case studies, training, access to industry experts, lunch break, group photo, and the ever-popular Wish List. All training sessions are led by Implementation Manager, Christi Vanoye. We gladly welcome suggestions and advance questions for the training sessions. Get details by viewing the event agenda.

HOW

You must register to attend the event. Registration is now open at https://cvent.me/mNLvB9..

WHERE TO STAY

You may stay at the host hotel or choose an alternate downtown hotel as detailed in the next two paragraphs.

Host Hotel: Hampton Inn & Suites by Hilton Nashville Downtown, 310 4th Avenue South, Nashville, TN 37201. Equinox has reserved a limited block of rooms September 10 to 13 for PUGM. The discounted $259 room rate is available until 12:00 AM midnight (Central) August 10 or until the group block sells out, whichever comes first. Book online at: https://group.hamptoninn.com/emdzol and use code CHHEQU to receive the reduced rate. Reserve your room as soon as possible, as the number of discounted rooms is limited, and downtown hotels fill quickly. After the August 10 cutoff date or the CHHEQU block sells out, any available room in the hotel confirms at the prevailing rack rate. Hotel parking is available by valet only at $45 per day (subject to the addition of 9.25% tax and to change without notice). To reach the host hotel by phone, call (615) 277-5000.

Alternate hotels: To stay elsewhere within walking distance of the Music City Center, secure accommodations by contacting those hotels directly: http://www.nashvillemusiccitycenter.com/visitors/hotels.

Participants are responsible for their own hotel and transportation costs. Equinox provides 4 meals as part of the conference. Equinox also covers all admission costs for any current member of the Protector community.

HOW TO GET TO THE UGM EACH DAY

The host hotel is (less than two blocks) walking distance from the Music City Center (MCC) event venue. Please note that PUGM attendees are responsible for securing transportation to/from the airport.

Participants are responsible for their own travel, transportation, and accommodation costs.

WHAT'S NEXT

After deciding to join us for the 2024 Protector User Group Meeting:

Secure your spot at PUGM via the registration portal.
Reserve your hotel online at the host hotel or alternate, downtown hotel.
Book a flight or make travel plans for getting to Nashville.
Plan to attend the ‘Protector 101: System Overview and Introduction’ training webinar on August 27. It’s perfect for all Protector users, regardless of ability to attend PUGM. Register here.
Submit specific training questions for Christi to cover during the event training sessions.

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¹ Event registration deadline is August 28, 2024. Registrations received or cancelled after August 28 are subject to a $250 fee.